Description:
The Application Specialist serves as a technical and relationship-driven sales professional, responsible for identifying opportunities, supporting customers with product and application expertise, and driving profitable growth within a defined territory. This role bridges technical application knowledge and consultative sales, ensuring customers receive optimal solutions for their hose, fitting, and fluid transfer challenges.
The ideal candidate combines a strong technical aptitude with an entrepreneurial mindset, excelling at converting opportunities into long-term customer partnerships.
Develop new business opportunities through direct customer engagement, field visits, phone, and digital communication channels.- Manage and grow existing accounts by understanding customer applications, pain points, and long-term goals.
- Follow up on quotes, leads, and inquiries to ensure conversion and customer satisfaction.
- Meet or exceed monthly and annual sales targets with a focus on profitable growth.
Customer Application Support
- Provide technical consultation to customers on hose assemblies, fittings, and system applications.
- Work with internal teams (inside sales, purchasing, fabrication, and engineering) to deliver solutions that meet customer specifications.
- Troubleshoot field issues and recommend appropriate product or system modifications.
- Conduct product demonstrations, application reviews, and joint calls with outside sales or supplier representatives.
Account Management
- Build and maintain a robust customer database and territory plan within CRM.
- Document customer visits, quotes, and opportunities consistently.
- Collaborate with Account Managers and Inside Sales to ensure seamless service delivery.
- Manage time and territory strategically to maximize coverage and efficiency.
S/Continuous Improvements/Records/Human Resources/Job Descriptions Last Printed 10/8/2025
Product Knowledge & Continuous Improvement
- Maintain expert-level product knowledge across assigned product categories.
- Attend training sessions, supplier workshops, and trade shows to stay current on new technologies and market trends.
- Recommend product line improvements and opportunities based on customer feedback and field experience.
Requirements:
- Proven experience in outside sales (preferred 2-4 years)
- Strong communication, negotiation, and interpersonal skills.
- Must be knowledgeable and proficient in all Microsoft Office Products (Excel, Word, Teams, Etc.)
- Technical aptitude and ability to understand and explain product specifications.
- Self-motivated and results oriented.
- Ability to work independently and as part of a team.
- Knowledge of the New England market and industries is a plus.
Core Values:
- Own the Flow
- Earn it Everyday
- Be The Specialist
- Grow Together
