The Department of Motor Vehicles (DMV) is seeking a dedicated and detail-oriented individual to fill an interim position as a Commercial Vehicle Operations Specialist. This role involves direct public interaction and requires both technical and administrative expertise. The successful candidate will be responsible for processing a wide range of motor vehicle applications, including registrations, titles, and driver licenses, as well as handling suspensions and reinstatements. This position demands a high level of accuracy, accountability, and the ability to provide exceptional customer service.
This position will:
- Review, verify, and process applications for vehicle registrations, titles, licenses, permits, and identification cards.
- Provide technical assistance and guidance to the public in completing applications and securing necessary documents.
- Detect and address potential fraud or irregularities in applications.
- Collect and manage fees, maintain escrow accounts, and ensure accurate daily financial reconciliations.
- Administer written, road, and Commercial Driver Permit exams, requiring certification as a Knowledge Examiner.
- Mentor and train new employees, providing progress reports to supervisors.
- Act as a supervisor in their absence, ensuring adequate staffing and operational continuity.
- Manage office supplies, complete daily deposits, and compile weekly statistical reports.
- Execute Driver Improvement functions, including processing suspensions and reinstatements.
The ideal candidate will have:
- Strong attention to detail and ability to handle sensitive information with discretion.
- Excellent communication skills, both verbal and written, for interacting with the public and colleagues.
- Ability to work independently within established legal guidelines.
- Experience in a customer service or administrative role, preferably within a government or regulatory environment.
- Proficiency in using office software and electronic processing systems.
- Valid driver's license and willingness to travel to different office locations.
If you are a motivated individual with a passion for public service and a keen eye for detail, we encourage you to apply for this rewarding position.
This is an interim position with an anticipated end date of April 30, 2027. Based on departmental needs, there may be an opportunity to extend the position through July 30, 2027. Although interim, this is a great opportunity to gain valuable experience working for the State of Vermont, build professional skills, and explore future career opportunities within the DMV and other State of Vermont agencies. This role offers meaningful exposure to state government operations and the potential for continued individual and professional growth.
