Join EANM as a Patient Services Representative Trainee (PSR Trainee) and become the welcoming face and organizational backbone of our clinics. In this essential, patient-facing role, you’ll be cross-trained to support both check-in and check-out functions while learning to navigate systems such as NextGen and Phreesia. You’ll play a critical role in scheduling, registration, insurance verification, and patient financial interactions—helping ensure a smooth, accurate, and compassionate experience for every patient we serve.
Why Choose Us?
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Be part of a patient-centered organization committed to exceptional service and access to care
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Receive hands-on training across scheduling, registration, insurance, and checkout functions
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Gain exposure to multiple specialties, providers, and clinic locations
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Develop valuable healthcare administrative and insurance knowledge
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Work in a fast-paced, team-oriented environment with strong support
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Opportunity for growth and advancement within Eye Associates
What You'll Do:
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Schedule, reschedule, and coordinate patient appointments using NextGen and Phreesia
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Register new and established patients, verify demographics and insurance, and obtain referrals and prior authorizations
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Check patients in and out, collect copays and balances, and follow cash drawer and batching protocols
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Communicate with patients regarding appointments, delays, billing questions, and follow-up needs
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Coordinate with clinical teams to support patient flow and provider schedules
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Maintain accurate documentation, process referrals, manage task inboxes, and support clinic operations
What We’re Looking For:
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High school diploma or equivalent required
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Strong customer service skills with a friendly, professional demeanor
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Ability to multitask, problem-solve, and adapt to changing workflows and technology
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Comfort learning insurance plans, medical terminology, and clinic systems
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Strong attention to detail, reliability, and teamwork skills
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Willingness to complete all required training and work rotating Saturdays and holidays
Benefits We Offer:
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PTO & 8 paid holidays (including the day after Thanksgiving & Christmas Eve!)
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Medical, Dental & Generous Vision Benefits
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401(k)
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Education Assistance
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Company-paid Life, AD&D, Disability Insurance & more!
** Benefit eligibility varies based on full-time or part-time status. The benefits listed above apply to employees with .75 FTE status or higher; additional details will be provided upon hire.
Ready to start a rewarding career? Apply today! Learn more at www.eyenm.com.
Req. #2843
