Job Summary: The Supervisor is responsible for the overall contract performance within the respective areas of responsibility. This person will be responsible for ensuring the quality of staffing, contract deliverables and ensuring that performance requirements are upheld during contract performance. The Supervisor shall serve as liaison with DOS staff and have full authority to act on behalf of the Contractor within the scope of operations at the location, including personnel management and hire/fire authority.
Roles and Responsibilities:
Anticipated tasks include, but are not limited to, the following:
- Oversee all operations at the assigned location and ensure excellent performance that meets all requirements and standards
- Responsible for all daily reporting, and providing timely deliverables and performance related data to allow for adequate monitoring, oversight, and performance measurement.
- Ensures that each Contractor employee signs an acknowledgement of the Passport Internal Controls and a Standards of Conduct within 1-day after employment and ensures Contractors adhere to internal controls, the Privacy Act, and personally identifiable information (PII) standards
- Hire and manage a technically proficient and professionally capable staff throughout the life of the contract
- Provide timely deliverables and performance related data to the Government in order to allow adequate monitoring, oversight, and performance measurement of support services
- Conduct continuous improvement activities to realize improved service delivery capabilities and performance
- Promote innovation, efficiency, and effectiveness
- Resolve problems with minimal disruption to the activities being performed under the contract.
- Ensures that all vacancies are filled in a timely manner
- Participate in conference calls and digital video conferences with DOS and other U.S. Government agencies
- May be requested to provide formal and informal briefings to visitors or at off-site conferences
- Ensure satisfactory conformance with contract provisions and performance metrics
- Ability to prepare management, business, technical, and personnel reports, reviews and documents for internal and external use.
