About Rebiz:
ReBiz LLC is a U.S.-based analytics and technology solutions provider specializing in data and process automation services. The company helps businesses transform raw data into actionable insights while automating repetitive tasks to drive efficiency and scalability.
Role Overview
The ideal candidate demonstrates exceptional customer service skills while effectively coordinating multiple operational activities. They proactively resolve issues, collaborate across departments, leverage data to drive decisions, and continuously improve client onboarding and support processes. Success in this role is measured by delivering an outstanding client experience, ensuring operational excellence, and fostering long-term customer relationships.
Key Responsibilities:
- Client Onboarding & Implementation Management: Manage onboarding lifecycle, Zoho Projects, stakeholder coordination, requirement validation, timelines.
- Client Escalation & Issue Resolution: Manage escalations, RCA, equipment coordination, communications.
- Technical Coordination & System Support: Coordinate technicians, system configuration, and deployment.
- Project Coordination & Operational Execution: Track milestones, document requirements, manage risks.
- Data Validation & Business Analytics: Validate reports, data integrity, dashboards, insights.
- Process Improvement & Operational Excellence: Improve SOPs, automation, and operational efficiency.
- Cross-Functional Collaboration: Coordinate Sales, IT, Engineering, Operations, and Monitoring
Key Deliverables
- Successful client onboarding within agreed timelines
- High client satisfaction and retention
- Timely resolution of customer escalations
- Accurate implementation documentation
- Successful coordination of technical integrations
- High data accuracy across client systems
- Improved operational processes and efficiency
- Consistent project delivery across departments
Required Technical Skills:
- Zoho Desk
- Zoho Projects
- CRM platforms
- Project Management software
- Microsoft Excel (Advanced)
- API coordination
- Reporting tools
- Ticketing systems
- Business documentation
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Remote
