Description:
At Mia Aesthetics, we are not just leading the way in plastic surgery—we're redefining it.
Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 80,000 satisfied patients, we're on a mission to make beauty accessible to all.
Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more.
Be a part of a team transforming lives and supporting dreams every day!
Requirements:
The Head of Training will lead a training department that serves all clinics and business operations.
Partnering closely with leadership, the Head of Training will both design a strategy and oversee execution of a robust training system that ensures compliance, supports staff development, and results in providing excellent patient care.
Duties & Responsibilities:
Strategic Leadership
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Assesses the company’s current training methods, training content, and training deployment and provides productive feedback, recommendations for improvement and solutions that align to the company’s business model and growth trajectory
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Understands the training needs of the clinics by partnering with clinic leadership to optimize existing and/or other effective, interactive and scalable training solutions that drive measurable results for the business
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Establishes solid cross-functional relationships with clinic/business unit leadership to determine program priorities, roll-out plans, set program deadlines and ROI analytics
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Develops a team of training professionals (i.e., field trainers and instructional designers)
Training Assessment & Design
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Sets and executes the vision for course design and instructional methods that are most effective in driving staff performance and customer service adoption aligned to the company’s growth trajectory
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Simplifies and creates training content for easier learning acquisition and application
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Designs/re-designs training curriculum for clinical roles through collaboration with clinic leadership, the Training team, and stakeholders and ensures compliance with QUADA regulations and HIPAA
Training Delivery & Effectiveness
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Conducts ongoing assessments to measure program quality and effectiveness and ensure continuous improvement, maintenance and adjustment in program content/delivery to maintain pace with business growth
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Designs and establish benchmarks that measure the impact and effectiveness of training and overall clinical role performance
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Champions a culture of continuous learning across all levels of the organization
Supervisory Responsibilities:
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Leads a high performing team of trainers and instructional designers responsible for the execution of training programs
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Assesses and effects changes in the training team’s structure to meet business growth goals and objectives
Required Skills/Abilities:
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Strong leadership, team building, change management, employee engagement, and employee development skills
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Skilled in communicating (verbal and written) across all levels of the organization; ability to influence and collaborate across all levels of the organization to achieve desired outcomes
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Strong project management skills
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Strong background in instructional design and curriculum development
Education and Experience:
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Master’s degree required; Master’s preferred in Training & Development, Learning & Development, Organizational Development, Psychology or related field
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Seven plus (7+) years in developing and managing end-to-end training solutions for medium to enterprise organizations with minimum three (3) years of people management experience
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Proven track record in leading organizational training; training in healthcare environment a plus
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Proficient in tracking and reporting training effectiveness through data collection/analysis
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Experience in managing various learning management systems (Reach 360 preferred)
Travel Requirements:
- Up to 50% travel to outside clinic locations for training purposes
