The Rental Desk Attendant is responsible for delivering efficient, friendly, and accurate customer service to guests renting ski and snowboard equipment. This position serves as the first point of contact in the rental process, handling transactions, explaining procedures, and ensuring guests are properly prepared before moving to rental technician.
Greet guests in a friendly and professional manner
Process rental transactions properly and accurately using POS and rental software systems while maintaining accurate rental records
Review or collect necessary guest information to provide to technician including guest age, weight, height and ability level
Explain rental packages, pricing, and policies clearly
Answer guest questions regarding equipment, sizing process, and return procedures
Promote add-on items such as helmets, upgrades, or accessories
Resolve guest concerns promptly and escalate to management when necessary
Assist guests with helmets confirming proper fit and comfort for guests
Organize helmets between uses in accordance with internal operating procedures
Coordinate guest flow between rental desk and technicians
Keep desk area clean, organized, and stocked with appropriate supplies
Complete required training as assigned by mountain leadership
Accurately record all hours worked, ensure time entries are complete, and promptly resolve any discrepancies prior to the end of each pay period
Other duties as assigned by mountain leadership
Strong customer service skills
Ability to multitask in a fast-paced environment
Positive attitude and guest mindset
Ability to work flexible schedules, including weekends, nights, and holidays
Basic to intermediate computer skills required, with the ability to learn and navigate multiple software applications efficiently
Previous retail, hospitality, or guest service experience preferred
Must be eligible to work in the United States
Successful completion of background check
