FRONT OFFICE COORDINATOR
Premier Dermatology | Aesthetics & Wellness
Premier Dermatology | Aesthetics & Wellness is seeking an enthusiastic, professional, and customer-focused Front Office Specialist to join our growing team. This individual will serve as the first point of contact for our patients, creating a welcoming experience while ensuring efficient front office operations.
The ideal candidate is friendly, organized, detail-oriented, and thrives in a fast-paced healthcare environment. Experience in a medical office is preferred but not required.
Position Summary
The Front Office Speciallist is responsible for patient check-in and check-out processes, scheduling appointments, answering phones, collecting payments, and maintaining accurate patient information. This role plays a key part in delivering exceptional patient experiences while supporting the daily operations of our dermatology, aesthetics, and wellness practice.
Responsibilities
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Welcome patients and visitors with a professional and friendly demeanor
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Check patients in and out for appointments
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Review patient charts and verify that demographic, insurance, and account information is accurate and up to date
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Schedule, reschedule, and confirm patient appointments
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Answer incoming phone calls and respond to patient inquiries
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Collect copays, balances, and payments for services rendered
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Assist patients with insurance, billing, and account questions
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Support and maintain patient loyalty and rewards programs
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Contact patients via phone and text to confirm appointments and communicate scheduling updates
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Maintain patient confidentiality and comply with HIPAA regulations
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Collaborate with providers and team members to ensure smooth daily operations
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Perform additional administrative duties as assigned
Qualifications
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High school diploma or equivalent required
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Proficiency with Microsoft Office applications, including Word, Excel, and Outlook
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Excellent verbal and written communication skills
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Strong customer service and interpersonal abilities
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Ability to multitask and remain organized in a fast-paced environment
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Detail-oriented with strong problem-solving skills
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Positive attitude and professional appearance
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Ability to work effectively as part of a team
Preferred Qualifications
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Previous experience in a medical office, dermatology practice, med spa, or healthcare setting
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Experience with scheduling software or electronic medical records (EMR) systems
Requirements
Candidates must:
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Provide exceptional customer service
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Demonstrate empathy and compassion toward patients
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Be highly motivated and dependable
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Be organized and attentive to detail
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Work effectively both independently and as part of a team
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Successfully manage multiple priorities in a busy environment
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Be flexible and willing to travel between clinic locations as needed, including Walmart Home Office locations and future Springdale locations.
Job Details
Job Type: Full-Time
Compensation: $16.00–$19.00 per hour, based on experience and qualifications
Work Location: In Person
Primary Location: Bentonville, AR
Benefits
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401(k)
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Health Insurance
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Dental Insurance
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Vision Insurance
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Life Insurance
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Disability Insurance
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Paid Time Off
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Parental Leave
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Employee Discount
Join a team dedicated to providing exceptional dermatology, aesthetics, and wellness care while creating an outstanding experience for every patient we serve.
