RNR TIRE EXPRESS Job Description Account Manager Department: Account Management Classification: Full-Time
Position Summary The Account Manager is responsible for managing and resolving past-due rent-to-own accounts for RNR Tire Express. This role leads account management efforts on accounts involving tires, wheels, and sensors, working directly with customers to establish payment arrangements, reduce delinquency rates, and recover outstanding balances while maintaining a customer-first approach consistent with RNR's brand standards.
Key Responsibilities
- Manage a portfolio of past-due rent-to-own accounts for tires, wheels, and sensors, prioritizing outreach based on account aging and balance.
- Contact customers via phone, text, email, and written correspondence to negotiate payment arrangements and resolve past-due balances.
- Maintain accurate and up-to-date account notes, account activity logs, and payment agreements within the account management system.
- Coordinate with store managers and location staff to verify account details, customer information, and merchandise status.
- Initiate and oversee account recovery actions, including repossession scheduling when payment resolution is not achievable.
- Monitor daily, weekly, and monthly account management performance metrics and report results to management.
- Ensure all account management activities comply with the Fair Debt Collection Practices Act (FDCPA), applicable state laws, and company policies.
- Identify accounts eligible for write-off or third-party placement and make recommendations to leadership.
- Train and mentor account management staff or support personnel as needed.
- Collaborate with the sales and shop teams to resolve disputes, billing errors, or account discrepancies.
Minimum Qualifications
- High school diploma or GED required; associate's or bachelor's degree in business, finance, or a related field preferred.
- 2+ years of experience in account management, accounts receivable, or a related financial role.
- Proficiency with account management software, CRM systems, and Microsoft Office Suite.
- Strong negotiation and conflict-resolution skills with a professional and empathetic communication style.
- Ability to manage a high volume of accounts with accuracy and attention to detail.
- Experience in rent-to-own, consumer finance, or automotive industries is a plus.
Preferred Qualifications
- Prior supervisory or team lead experience in an account management environment.
- Familiarity with rent-to-own account structures, payment schedules, and early purchase options.
- Bilingual (English/Spanish) communication skills are a significant advantage.
- Experience with skip-tracing tools and techniques.
Core Competencies
- Customer Focus – Handles difficult conversations professionally and works toward mutually beneficial resolutions.
- Accountability – Takes ownership of portfolio performance and consistently meets account management targets.
- Communication – Clearly conveys information verbally and in writing across all customer and internal interactions.
- Problem Solving – Analyzes account situations and recommends effective resolution strategies.
- Integrity – Maintains ethical conduct and strict adherence to compliance standards at all times.
Working Conditions
- Office-based environment within the retail location; hours can vary.
- High volume of phone and computer-based work throughout the day.
Pay: $65,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Vision insurance
Work Location: In person
