The Dispatcher plays a key role in creating a welcoming, professional, and supportive experience for Rocket Air Flight Academy students, instructors, and visitors alike. This role encompasses the duties of a Dispatcher with an additional customer service role. The Dispatcher is responsible for the successful day-to-day flight, ground, and simulator dispatching and training operations. The Dispatcher’s daily duties and activities consistently lead to safe and successful training flights.
5 Main Roles and Responsibilities
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Coordinate Daily Flight Schedules, Aircraft Assignments, Instructor Availability, and Student Training Events
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Monitor Aircraft Status, Maintenance Restrictions, Weather Conditions, and Scheduling Conflicts to Ensure Safe & Effective Utilization of Resources
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Maintain Accurate Dispatch Records, Flight Schedules, Training Documentation, and Operational Reports in Accordance with Company Procedures
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Serve as a Communication Link Between Students, Instructors, Aircraft Maintenance, Line Service, and Flight Training Personnel
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Provide Exceptional Customer Service by Assisting Students & Instructors with Scheduling Changes, Training Requests, Billing, and Operational Support
Duties and Responsibilities
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Prioritize safety above all.
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Maintain and optimize the daily, weekly, and monthly flight schedule.
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Provide customer service with current and potential student customers.
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Manage customer billing and communication to include calls and the collection of payments.
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Utilize operational flight scheduling tools to ensure students are scheduled and processed for all lessons blocks.
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Manage customer accounts and assist customers with flight training goals.
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Communicate customer issues to Flight Operations leadership.
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Assist with the scheduling and observation of all accelerated flight training programs in support of the Student Services Manager.
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Support Flight Training Coordinator and assist with execution of all company directives.
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Assist the Fleet Coordinator in coordinating scheduled and unscheduled aircraft maintenance.
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Maintain the facility within company standards.
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Maintain knowledge of the scheduling and billing software systems.
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Perform general office duties and administration.
