The Shift Leader provides leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. A shift leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive-thru, and back-line food preparation.
Essential Functions
· Assist in the management of specific areas of restaurants during scheduled shifts.
· Ensure that restaurant is properly organized and staffed as designated by written schedule through proper job assignments,
· break rotation and delegation of tasks during both peak and non-peak periods.
· Conduct orientation, training, and evaluation of crew members in all functional areas.
· Assist hourly employees at the point of sale in the execution of product promotions.
· Ensure guest service in all areas meets applicable standards for quality, value, and cleanliness.
· Handle minor customer complaints, take prompt and appropriate action to resolve problems, and make determinations when to report to the management team on more serious complaints.
· May contribute to the execution of the restaurant’s business plan through specific job assignments and projects as determined by the management team.
· Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
· Able to perform the duties of all other non-management positions.
· Informs immediate supervision promptly of all problems or unusual matters of significance.
· Perform other duties and responsibilities as requested by the management team.
Qualifications
· Must be at least 18 years of age
· High school diploma
· 1-year minimum of management experience at a restaurant chain
· Dedication to providing exceptional customer service
· Exceptional teambuilding capacity
· Strong math and Windows-based computer literacy
· Must demonstrate a high level of professionalism, good communication skills, strong interpersonal and conflict resolution skills
· Ability to work flexible hours and days to support business hours and needs
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
