Call Center Agent
ABOUT FIVE RIVERS HEALTH CENTERS
Five Rivers Health Centers is an expanding Federally Qualified Health Center (FQHC) providing a medical home for low-income patients in Dayton and Xenia, Ohio. We provide quality medical, dental, vision, and behavioral healthcare to over 27,000 patients with more than 90,000 visits annually at our eight convenient locations.
As an FQHC, our growing organization empowers staff to make a difference in the lives of others every day with a commitment to providing quality, cost-effective healthcare for our patients with respect and dignity, without regard for ability to pay.
Position Overview
The Call Center Agent supports the mission and vision of Five Rivers Health Centers by working directly with patients as the first point of contact to efficiently schedule, cancel, and/or confirm appointments while maintaining patient confidentiality.
General Responsibilities
- Answers inbound calls from patients in a courteous and empathetic manner, confirms patient demographics, insurance information, and referral requirements, routes messages to other departments, providers, and staff in a clear and concise manner after accurately verifying information.
- Provides appointment details and associated follow-up information.
- Documents patient interactions in the electronic health record accurately.
- Resolves patient questions and escalate issues or complaints as appropriate.
- Documents patient refill requests
- Other duties as assigned
Qualifications
- High School diploma or equivalent required
- Associates Degree in the healthcare or business field preferred
- Minimum of one year of customer service experience required
- Windows-based computer experience required
- Medical terminology knowledge preferred
Benefits
Five Rivers Health Center offers a complete benefits package including medical insurance, dental insurance, vision insurance flexible spending accounts, health savings accounts with employer contributions, health reimbursement account, 9 1/2 paid holidays, 20 paid vacation & sick days, short-term disability, long-term disability, life insurance, wellness incentive, organization incentive, retention bonus, tuition discounts and 401(k) with employer contribution.
EOE/M/F/D/V
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
- Windows-based computer : 1 year (Required)
Work Location: In person
