Overview
We are seeking a dynamic and motivated Collections Agent to join our financial services team. In this vital role, you will be responsible for managing accounts receivable, conducting credit analysis, and engaging with clients to facilitate debt settlement and debt relief solutions. Your proactive approach and excellent communication skills will help ensure compliance with industry regulations while maximizing recovery efforts. This position offers an exciting opportunity to contribute to a fast-paced environment where your negotiation skills and financial expertise can truly make a difference.
Responsibilities
- Conduct outbound telemarketing and sales calls to clients with overdue accounts, promoting debt relief options and payment solutions.
- Utilize phone etiquette and customer support skills to build rapport, address client concerns, and negotiate repayment plans effectively.
- Analyze credit reports, account histories, and financial data using Excel and CRM systems to assess client eligibility for debt settlement or consolidation programs.
- Maintain compliance with loan regulations, banking regulatory standards, and industry-specific financial regulations during all client interactions.
- Perform account reconciliation, data entry, and detailed analysis of accounts receivable using accounting software and financial tools.
- Support the revenue cycle management process by reviewing billing discrepancies, ICD-10 coding (for medical collections), CPT coding, and ensuring accurate account analysis.
- Collaborate with internal teams on medical billing, financial software management, and industry-specific compliance requirements to optimize collection strategies.
Requirements
- Proven experience in telemarketing, customer service, or collections within the financial or healthcare industry.
- Strong knowledge of credit analysis, debt settlement analysis, accounts receivable management, and financial concepts.
- Proficiency in Microsoft Office Suite (Excel data analysis), CRM systems, accounting software, and financial software tools.
- Excellent negotiation skills combined with effective phone etiquette and customer support capabilities.
- Familiarity with industry regulations such as banking compliance, medical billing standards (ICD-10), CPT coding, and revenue cycle management practices.
- Ability to analyze complex financial data, perform account reconciliation, and conduct detailed account analysis efficiently.
- Strong math skills along with a solid understanding of debits & credits, accounting principles, and financial services operations.
Please note that commission is uncapped!
Join our team today to become a key player in helping clients resolve their debts while advancing your career in a vibrant environment that values your expertise!
Pay: From $10.00 per hour
Benefits:
- Health insurance
- Referral program
Work Location: In person
