We are a small IT company in Southern California, providing boutique IT services to our small client database.
We are seeking junior to an experienced Desktop Support Specialist (Computer Technician) responsible for providing support and troubleshooting issues affecting multiple types of endpoint computing devices in a small business environment.
The Desktop Specialist will be the day-to-day focal point for Desktop related support being provided.
Responsibilities:
- Tracks and resolves straightforward IT open ticket issues in a timely manner
- Effectively communicates complex IT open ticket issues to higher-level specialists for resolution
- Ability to resolve issues related to printing, desktop hardware, and connectivity issues
- Provides regular follow-up on requests made by users via phone, e-mail, and/or ticket system
- Assists in the installation and maintenance of all hardware assets, including, but not limited to: desktops, laptops, tablets, printers, and servers.
- Provides onsite and offsite resolution for IT issues, as needed
- Provides clear and concise guidance for hardware and software users
- Create documentation for IT issues that were resolved
- Specialized skills and knowledge in areas of Microsoft Windows 10 Pro systems and Microsoft Applications, Backup Services, Data Storage
- Provide Support & Maintenance for all desktops
Knowledge & Certification in these areas are a plus!
- Familiarity with Active Directory/Directory Services (AD, DNS, DHCP) A+, Network +
- Experience with software distribution, imaging, Networking , Data Security, and Virtualization
Overall Skills
- Strong attention to pertinent detail
- Strong technical, analytical and problem-solving skills
- Ability to organize and prioritize tasks and projects
- Ability to communicate clearly and concisely, both verbally and via written documentation
- Basic to intermediate network and systems knowledge
- Willingness to Learn
- A positive attitude and a professional appearance
- Self-motivation and the ability to multi-task with an attention to detail
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Work Location: In person
