Company Overview
The Best Western Plus Concord Inn is a welcoming hotel dedicated to providing exceptional guest experiences. We pride ourselves on creating a comfortable and friendly environment for travelers and visitors alike.
Job Overview
We are seeking an energetic and detail-oriented Front Desk Associate to join our team. In this vital role, you will be the first point of contact for our guests, ensuring smooth check-in and check-out processes, managing reservations, and delivering outstanding customer service. Your organizational skills and technical proficiency will help maintain efficient front desk operations and contribute to a positive guest experience.
Duties
- Greet guests warmly and assist with check-in and check-out procedures using hotel management software.
- Manage multi-line phone systems to handle inquiries, reservations, and guest requests promptly.
- Provide exceptional customer support by addressing guest needs, answering questions, and resolving issues with professionalism and courtesy.
- Utilize computer skills to update guest information, process payments via QuickBooks or similar accounting tools, and manage reservations efficiently.
- Communicate effectively with guests and team members through phone etiquette and clear verbal communication.
Experience
- Previous clerical or front desk experience in a hospitality or office environment is preferred.
- Strong computer literacy with proficiency in Microsoft Office (Word, Excel) and data entry skills.
- Bilingual abilities are a plus to assist a diverse range of guests.
- Excellent organizational skills with the ability to multitask efficiently in a fast-paced setting.
- Demonstrated customer service skills with a friendly attitude and professional phone etiquette.
Join our team as a Front Desk Associate to help create memorable stays for our guests while enjoying a dynamic work environment that values your skills and dedication!
Benefits:
Experience:
- hotel front desk: 1 year (Required)
Location:
- Minocqua, WI 54548 (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Minocqua, WI 54548 (Required)
Work Location: In person
