Description:
Job Data
Job Title: ...........................General Merchandise Associate
Department: ......................General Merchandise Department
Supervisor:........................General Merchandise Manager
Summary Description
Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.
Key Results Areas
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Retail Sales of General Merchandise
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Customer Service
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Clean & efficient General Merchandise environment
Major Duties and Responsibilities
1) Retail Sales of General Merchandise
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Assist General Merchandise Manager with attaining retail sales objectives in General Merchandise.
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Follow the C.U.S.T.O.M. Selling Process.
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Assist with set-up, organization, and staging of special events such as Open houses, of HOG activities, fashion shows etc.
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Create well-organized presentations, which appeal to our customers.
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Continuously maintain showroom product availability by stocking shelves and displays.
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Maintain updated customer mailing lists.
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Attend training sessions to keep current with merchandising & inventory control issues.
2) Customer Service
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Provide excellent customer service to all of the dealership’s customers.
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Greet customers immediately, in a courteous and friendly manner.
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Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
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Handle telephone transactions quickly, and courteously.
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Point out any sales, specials, or new merchandise to customers.
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Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
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Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
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Notify customers when special orders or back-ordered items are received.
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Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
3) Clean & Efficient General Merchandise Environment
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Ensure merchandise displays are stocked, clean, and appealing to customers.
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Ensure all non-retail areas of the General Merchandise Department are kept clean, neat, and orderly at all times.
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Become familiar and efficient with all phases of the computer system required for General Merchandise management.
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Conduct and participate in periodic physical inventory of all merchandise (counts, reports etc.).
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Maintain updated customer mailing lists.
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Assist the receiving department by labeling and preparing products for the showroom floor.
Supervisory Responsibilities
Commitments
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Treat all employees and customers fairly, courteously, and with dignity.
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Be prompt and available for flexible scheduling.
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Demonstrate professionalism in providing customer service.
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Review all P.A.C.E. tapes and attend training sessions to keep current in General Merchandise
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Accept direction, follow instructions and work well with others.
Requirements:
Qualifications & Job Requirements
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Must have ability to get along with broad customer base.
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Schooling or experience in merchandising and retail sales preferred.
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Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
Physical Demands
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Must have the ability to stand and walk the sales floor for most of the day.
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Frequently required to bend, stoop, crouch, reach, and lift 40 lb. of merchandise
Working Conditions
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Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.
