Job Description
GUEST SPECIALIST JOB DESCRIPTION
Job Summary:
The Spa Front Desk Receptionist is responsible for the reception area at the spa.Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services
performed.
Position Requirements:
- Must have enthusiasm and possess excellent customer service skills
- Must be detail-oriented and have ability to multi-task
- Ability to be efficient and productive in a fast-paced environment
- Must possess basic math and money handling skills
- Enjoy working with people and possess a friendly and outgoing personality
- Excellent communication, listening and computer skills
- Must be a team player
Duties and Responsibilities:
- Be on time for your shift
- Maintain a positive attitude and contribute toward a quality work environment
- Properly open and close spa each day according to Standard Operating Procedures
- Maintain a Spa Desk Bank, and a clean, safe, fully stocked and well organized work area
- Answer the phone promptly and use the guest’s name throughout the phone conversation
- Suggestively promote other services and Retail products
- Actively promote the spa, treatments, services, and retail, as well as programs, promotions when available.
- Maintain eye contact when addressing guests,and handle questions and concerns professionally and courteously
- Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time
- Attend, and participate in support training and staff meetings for the spa and salon
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention
Job Type: Part-time
Pay: From $10.00 per hour
Work Location: In person
