EuroOptic is looking for a Customer Service Representative to join our team and uphold our commitment to delivering exceptional service. As a leader in high-end optics, firearms, and outdoor gear, we take pride in offering top-tier products with expert-level customer support. This role involves assisting customers with order resolutions, returns, payment issues, and shipping discrepancies, as well as supporting our sales team with fraud verification, order processing, and more.
Why Join EuroOptic?
Our mission is to provide our customers with the best gear, expert knowledge, and unmatched service. We are a fast-paced, customer-focused company where a passion for the outdoors is valued, and employees have opportunities to grow within the industry.
What We’re Looking For:
Required Skills
- Strong professional communication skills – verbal and written
- Experience using Microsoft Office, email clients, and web browsers
- Strong problem-solving and critical-thinking abilities
- Ability to handle difficult situations professionally
- Self-motivated with the ability to work independently
- A strong work ethic and attention to detail
- Should possess solid product knowledge of the optics, firearms, and gear we carry in order to effectively support customers and uphold our service standards
Desired Skills
- Familiarity with or interest in hunting, shooting, or outdoor gear
Job Responsibilities:
- Assist customers via phone, email, and chat
- Resolve order issues including shipping discrepancies, returns, and payment difficulties
- Record customer interactions within our system
- Engage professionally with customers, actively listening and providing solutions
- Support sales staff with order verification and processing
If you’re customer-focused, detail-oriented, and passionate about high-end outdoor gear, we’d love to have you on our team! Apply today!
Job Type: Full-time
Pay: $35,000.00 - $40,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Shift:
Application Question(s):
- Please include a 300–500 word cover letter with your application. This should be written in your own words and highlight your relevant experience in customer service, problem-solving, and working with computer systems such as Microsoft Office. We’re also interested in your familiarity with or interest in optics, firearms, or outdoor gear, and why you want to work at EuroOptic.
Applications without a cover letter, or those generated using AI, will not be considered.
Reply “Yes” to confirm you understand and will include a cover letter.
- Will you consent to employment verification, education verification, professional reference checks, and a criminal background check as part of the hiring process?
Please note that employment may be contingent upon the successful completion of these screenings, consistent with applicable laws and the requirements of the position.
Work Location: In person
