Summary:
The Sales Coordinator plays a critical role in supporting the sales team by delivering outstanding customer service and ensuring seamless execution of administrative and sales support functions. This position serves as a key liaison between clients and Sales Managers, helping to drive revenue growth through proactive lead management, accurate sales order processing, client follow-up, and effective coordination of sales activities. The ideal candidate is highly organized, detail-oriented, customer-focused, and thrives in a fast-paced environment.
Responsibilities:
- Provide comprehensive administrative and operational support to Sales Managers, including scheduling appointments, coordinating meetings, preparing documentation, and organizing sales resources.
- Deliver exceptional customer service by responding promptly and professionally to client inquiries, requests, and concerns.
- Proactively follow up on sales leads, prospects, and existing client opportunities to support revenue generation and business development objectives.
- Process sales orders accurately and efficiently while ensuring all supporting documentation is complete and compliant with company standards.
- Maintain and update CRM systems, sales databases, and client records to ensure accuracy, consistency, and data integrity.
- Coordinate the preparation of sales presentations, proposals, contracts, reports, and other materials to support client meetings and business development efforts.
- Monitor lead pipelines and assist with tracking sales activities, forecasting, and reporting metrics as requested.
- Collaborate cross-functionally with internal departments to ensure timely execution of client requests and sales initiatives.
- Support the sales team in achieving departmental goals through effective communication, organization, and follow-through.
- Adhere to the company's drug-free and tobacco/nicotine-free policies.
- All other duties as assigned.
Experience/Qualifications:
- Strong organizational skills with exceptional attention to detail and accuracy.
- Demonstrated ability to manage multiple priorities, meet deadlines, and adapt in a dynamic business environment.
- Excellent verbal and written communication skills with a professional and customer-centric approach.
- Strong interpersonal skills and the ability to build positive relationships with clients, colleagues, and business partners.
- Proficiency with Microsoft Office Suite, CRM systems, and other business applications preferred.
- Previous experience in sales support, sales coordination, customer service, administrative support, or a related field preferred.
- Ability to work independently while collaborating effectively as part of a team.
- Strong problem-solving skills and a proactive, results-oriented mindset.
- Must be able to legally work in the USA.
Education and Certification(s)/License(s):
- High School Diploma or GED required; Associate's degree in Business Administration, Marketing, Hospitality, or a related field preferred.
Discover Life at Rosen:
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team that makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.
Benefits Our Associates Enjoy:
- Affordable Health and Dental Insurance
- On-site Medical Center
- Competitive Compensation
- Holiday Pay
- Birthday Pay
- Paid Vacation
- Paid Personal Days
- Tuition Reimbursement
- Higher Education Scholarships
- 401(k) Retirement Savings Plan
- Childcare Financial Assistance
- Hospitality and Dining Discounts
- Family Outreach Center
- and Many More Benefits
We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.
