Job Overview
Join our dynamic hospitality team as a Hotel Front Desk Receptionist working the swing or night shift! In this lively and fast-paced role, you will be the welcoming face of our hotel, ensuring every guest receives exceptional service from check-in to check-out. Your energetic approach and attention to detail will help create memorable experiences for our guests, whether they’re here for business, leisure, or special occasions. This position offers an exciting opportunity to showcase your hospitality expertise while working flexible hours that fit your lifestyle. If you thrive in a customer-focused environment and love engaging with diverse guests, this is the perfect role for you!
Responsibilities
- Greet guests warmly upon arrival, providing a friendly and professional first impression.
- Manage guest check-in and check-out processes efficiently using property management systems (PMS) such as OPERA or similar platforms.
- Handle guest inquiries via phone and in person, delivering exceptional customer service and resolving issues promptly.
- Assist guests with reservations, modifications, cancellations, and special requests using hospitality reservation systems.
- Maintain accurate records of guest information, billing details, and room assignments while ensuring data security.
- Conduct night audit procedures to reconcile daily transactions, update reports, and prepare for the next day’s operations.
- Follow hotel emergency procedures diligently to ensure guest safety at all times.
- Communicate effectively with housekeeping, maintenance, and management teams to coordinate guest services smoothly.
- Uphold phone etiquette standards when answering inquiries or making reservations over the phone.
- Provide guest relations support by addressing concerns proactively and ensuring a positive experience throughout their stay.
Experience
- Previous experience in hotel front desk operations or hospitality management is highly preferred.
- Familiarity with property management systems (PMS), especially OPERA or similar platforms used in hotel management.
- Multilingual or bilingual abilities are a strong plus for communicating with diverse guests.
- Demonstrated customer service problem-solving skills with a focus on guest satisfaction.
- Knowledge of hotel emergency procedures and night audit processes is advantageous.
- Experience working in resort environments or hotels with extensive guest relations responsibilities enhances your candidacy.
- Strong phone communication skills coupled with excellent hospitality etiquette are essential for success in this role.
Join us to deliver outstanding hospitality experiences around the clock! Your energy, professionalism, and dedication will help us create welcoming environments where every guest feels valued and cared for.
Pay: From $17.00 per hour
Work Location: In person
