The Clinical Services Manager is responsible for the day-to-day coordination and operational management of Benchmark Integrated Health’s clinical service delivery. Reporting directly to the Executive Director of Behavioral Health, this position ensures that clients are assigned to appropriate clinicians, services begin in a timely manner, provider caseloads remain balanced, documentation workflows move efficiently, and clinical operations function smoothly across all service lines.
The Clinical Services Manager serves as the operational bridge between Intake, Provider Operations, Clinical Leadership, Billing, Compliance, and Human Resources to ensure exceptional service delivery while maintaining compliance with Ohio Medicaid, OhioRISE, and organizational standards.
Reports To Executive Director of Behavioral Health
Supervises As assigned, including:
- Clinical Scheduling Coordinators
- Clinical Support Staff
- Future Clinical Coordinators
Primary Responsibilities
- Clinical Operations
- Coordinate the daily operations of all behavioral health services by:
- Monitoring daily clinical schedules
- Coordinating clinician assignments
- Tracking new referrals awaiting assignment
- Ensuring timely initiation of services
- Monitoring caseload capacity
- Maintaining balanced clinician workloads
- Coordinating reassignment of clients when staffing changes occur
- Identifying operational bottlenecks affecting service delivery
- Scheduling & Caseload Management
Responsible for:
- Assigning therapists to new referrals
- Assigning QMHS staff to clients
- Monitoring therapist availability
- Managing provider caseloads
- Coordinating coverage for staff absences
- Adjusting schedules to maximize productivity
- Maintaining service continuity for clients
- Productivity Management
- Monitor and improve:
- Therapist productivity
- QMHS productivity
- Missed appointments
- Service utilization
- Documentation completion rates
- Caseload distribution
- Client engagement
- Provide weekly productivity reports to the Executive Director of Behavioral Health.
- Clinical Workflow Coordination
Work closely with:
- Intake & Onboarding
- Provider Operations
- Provider Credentialing
- OhioRISE Utilization
- Revenue Cycle
- Compliance
- Human Resources
- Ensure clients move efficiently from referral through service initiation without unnecessary delays.
- Documentation Coordination
Monitor documentation workflows by:
- Tracking overdue notes
- Following up on missing documentation
- Coordinating with therapists regarding incomplete records
- Identifying documentation trends
- Escalating concerns to the Executive Director of Behavioral Health
- Collaborating with Compliance to improve documentation quality
- Authorization & Service Monitoring
Ensure:
- Services match approved authorizations
- Treatment plans remain current
- Services are delivered within authorization limits
- Reauthorizations are requested timely
- Clients receive services without interruption
- Quality Improvement
Identify opportunities to improve:
- Clinical workflow
- Scheduling efficiency
- Caseload management
- Service access
- Client satisfaction
- Operational effectiveness
- Recommend workflow improvements to executive leadership.
- Communication
Serve as the primary operational liaison between:
- Executive Director of Behavioral Health
- Intake Department
- Provider Operations
- Billing Department
- Compliance
- Human Resources
- Facilitate timely communication regarding staffing, scheduling, productivity, and operational issues.
Qualifications Required:
- Bachelor’s degree in Healthcare Administration, Social Work, Psychology, Counseling, Business Administration, or a related field
- Minimum of three years of behavioral health operations experience
- Knowledge of Ohio Medicaid behavioral health services
- Experience coordinating multidisciplinary teams
- Strong organizational and problem-solving skills
- Excellent communication and leadership abilities
Preferred:
- Master’s degree
- Ohio behavioral health management experience
- Experience with OhioRISE
- Knowledge of CPST, TBS, QMHS, outpatient therapy, and community behavioral health services
- Experience with electronic health record systems
Key Performance Indicators (KPIs) Success in this role will be measured by:
- New referrals assigned within organizational timelines
- Balanced clinician caseloads
- Achievement of therapist productivity goals
- Reduction in missed visits
- Reduction in scheduling delays
- Timely completion of documentation
- Timely service initiation
- Improved client access to care
- Coordination between departments
- Positive provider and client satisfaction
Decision-Making Authority May independently:
- Assign clinicians to new clients
- Balance provider caseloads
- Adjust schedules based on operational needs
- Coordinate coverage for staff absences
- Recommend workflow improvements
- Escalate staffing concerns to executive leadership
Core Competencies:
- Leadership
- Communication
- Critical Thinking
- Organization
- Time Management
- Collaboration
- Problem Solving
- Accountability
- Customer Service
- Operational Excellence
- Adaptability
- Continuous Quality Improvement
Position Purpose:
The Clinical Services Manager ensures that Benchmark Integrated Health’s clinical services operate efficiently, providers remain productive, clients receive timely access to care, and the organization maintains operational excellence while supporting its mission of delivering high-quality behavioral health services throughout Ohio.
Pay: $62,165.52 - $74,866.01 per year
Work Location: In person
