Company Description
Since founded in 1904, Union Savings Bank has been serving the local community by promoting responsible home ownership through prudent lending. We are headquartered in Cincinnati, Ohio, where we began, and currently operate 40 full-service branches and lending offices in Ohio, Indiana, Kentucky, and Pennsylvania.
Essential Duties and Responsibilities
-
Handle a large volume of inbound calls in a timely manner pertaining to the customer mortgage escrow account.
-
Identify customer needs, research issues, resolve complaints, and provide solutions
-
Build positive relationships by going above and beyond with customer service
-
Provide accurate and relevant information to customers about their escrow accounts.
-
Handle misc. job tasks when there is a day of low call volumes.
Education and Experience
-
High school diploma or equivalent, required
-
Prefer 1 to 2 years of related experience in mortgage loan servicing with direct experience in escrow servicing, preferred
-
Strong Verbal and Written Communication Skills
-
Strong organizational skills that include the ability manage multiple tasks, set priorities and meet deadlines, required
-
Experience working in a fast paced, team environment, required
-
Experience working both independently and as a team player, required
-
Knowledge of PC’s and intermediate / advanced skills in Word, Excel and Outlook, office programs
-
Ability to communicate professionally with clients and coworkers in a timely manner
-
Positive attitude
-
Desire to be part of a fun and growing team.
Job competencies
-
Organized and dependable
-
Analytical and attention to detail
-
Ability to problem solve and multi-task
-
Self-Motivated
-
FISERV-Cleartouch CORE
-
Team Player
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required for this position. Duties, responsibilities and activities may change at any time; with or without notice.
Union Savings Bank is an Equal Employment Opportunity and Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
