Join our team as a Director of Front Office at Hilton Garden Inn Kauai Wailua Bay!
Are you a strategic leader ready to shape the guest experience from the ground up? As our Front Office Director, you'll set the vision and standards for every guest interaction, leading a multi-faceted team to deliver seamless, memorable stays. This role is ideal for an experienced hospitality leader who excels at balancing operational excellence with revenue strategy and team development.
Salary: $70,000 - $80,000
Your Role:
As the Front Office Director, you'll drive the strategic direction and daily excellence of the Front Office and Guest Services teams. Some of your responsibilities will include:
- Direct and mentor Front Office leadership, fostering a culture of attentiveness, professionalism, and service excellence throughout the guest journey.
- Serve as the escalation point for complex guest requests and complaints, ensuring swift resolution and long-term guest satisfaction.
- Recruit, train, coach, and develop department leaders and staff, building a strong succession pipeline.
- Own room revenue strategy in partnership with Revenue Management, analyzing forecasts, rate strategy, occupancy trends, and market positioning.
- Oversee credit, billing, and no-show revenue processes to ensure accuracy and maximize profitability.
- Partner with Accounting on purchase orders, invoices, chargebacks, and discrepancy resolution.
- Direct all Front Office reporting, ensuring accuracy and timely completion of end-of-month and forecasting deadlines.
- Manage departmental budgets, payroll, labor forecasting, and scheduling across all Front Office functions.
- Establish and monitor service, upselling, and reservation standards across the guest lifecycle.
- Maintain key control systems, safety protocols, and the overall presentation of lobby and public spaces.
- Collaborate cross-departmentally with Sales, Housekeeping, and Engineering to ensure a seamless guest experience property-wide.
- Participate in required M.O.D. and Night Audit coverage as scheduled.
- Other duties as assigned.
What We’re Looking For:
- 4+ years of progressive hotel Front Office experience required.
- Previous management experience required; Front Office Manager or Assistant Director experience preferred.
- A high school diploma or equivalent is required; a 2 to 4-year college degree is preferred.
- Must be proficient with Windows operating systems and hotel PMS platforms.
- Strong analytical and financial acumen, with experience in revenue management principles preferred.
- Flexible availability.
What We’ll Do For You:
- Health Benefits – Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days. (Full-time team members)
- Holidays & Paid Time Off – Take time to relax and recharge. (For eligible team members)
- 401(k) Retirement Plan – Secure your future with our generous company match.
- Education Program – Further your career with our tuition reimbursement program.
- Hotel Travel Discounts – Explore the world with special rates.
- Daily Pay – Access your earnings when you need them.
Why Join Quorum Hospitality?
Quorum Hospitality, ranked among the nation's leading hotel management companies, has been delivering value-driven hospitality solutions since 1987. Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG, highlighting our commitment to excellence in customized management. Our team is dedicated to building strong relationships and providing exceptional service that benefits guests, owners, and team members alike. Headquartered in Plano, Texas, and Newport Beach, California, we pride ourselves on fostering a culture of integrity and innovation.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
