Join TAM Residential – Where Your Career Thrives
At TAM Residential, we are more than a property management service provider for the multifamily community. We’re dedicated to maximizing the value of every property and delivering above-market returns for our clients, supported by a unique company culture built on communication, collaboration, creativity, and innovation.
Ready to be part of a team that values your success? Join us at TAM Residential and help us continue our journey of excellence in the property management industry.
REGIONAL MAINTENANCE MANAGER JOB SUMMARY:
The Regional Maintenance Manager oversees and coordinates all technical and mechanical work for multiple properties to ensure the interior and exterior of buildings, grounds, amenities, and common areas of the properties meet the Company’s standards for cleanliness, appearance, safety, and overall functionality as well as meeting budgeted financial and operational goals. Additionally, the Regional Maintenance Manager will assist in developing scopes of work, managing vendor (supplier) relations, and analyzing properties with respect to maintenance.
ESSENTIAL JOB FUNCTIONS:
- Manages the completion of all work orders generated from resident requests for service, ensures routine upkeep on the properties, diagnoses, and repairs or replaces necessary components in accordance with established policies, procedures, and safety standards within code requirements and budgetary requirements.
- Leads on-site maintenance staff in the diagnosis of problems and repairs in the areas of HVAC, electrical, plumbing, swimming pool, carpentry, dry walling, exterior structure, and appliance. Schedules preventative and floating maintenance, if applicable.
- Oversees the “make-ready” process to prepare vacant apartments homes (including those turned over after interior renovations have been completed) for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, and inspecting completed work.
- Develops standards for the cleanliness and overall appearance of the communities’ grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the communities and TAM Residential standards.
- Manages maintenance team members dedicated to each assigned site, including maintaining their schedules as well as their scope of work.
- Routinely inspects work performed by other service team members to assess effectiveness of policies and procedures and develops corrective action plans as needed.
- For assigned sites, manages all vendor/contractor scheduling and project/work coordination (includes, but is not limited to, recurring contract management, ad-hoc repairs, etc.).
- Periodically inspects work performed by contractors, vendors, and other service providers to verify the work, materials, and services meet quality standards, scope, and specifications as required.
- Works in close coordination with Vice President of Maintenance Operations for the scheduling and completion of property inspections.
- Works in close coordination with Capital Projects Group when necessary (and if applicable) to ensure capital projects at assigned sites are properly scheduled and assists with the completion of capital projects in a timely manner.
- Maintains and orders adequate inventory of spare parts and maintenance materials as needed to stay within budgetary guidelines.
- Prepares the maintenance budget for the properties by analyzing and evaluating financial statements, and accessing operational reports that establish historic expenditures and predict performance patterns based on yearly unit inspections.
- Completes monthly Preventative Maintenance procedures as outlined in the Policy and Procedure Manual.
- Supports cost-cutting and expense control programs by ensuring parts are repaired when possible rather than replaced. Ensures team is not being wasteful with materials and supplies and is practicing the correct use for tools and equipment.
- Conducts regularly scheduled TAM Residential safety meetings, ensures all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure property compliance.
- Demonstrates customer services skills by treating residents and others with respect, answering questions from team members and residents, and responding sensitively to complaints about maintenance services and assigned work orders with efficiency and urgency.
- Evaluates vendors and suppliers and their services on an annual basis based on quality, customer service, and pricing.
- Assists in the interview process for the hiring of Service team members when needed at the site level.
QUALIFICATIONS:
- 3+ years of experience in apartment maintenance management is required
- Must be HVAC certified
- Familiar with maintenance tools and equipment
- Proficient with Microsoft Office Suite
- Ability to handle physical workload
- Deadline and detail-oriented
- Must have reliable transportation and a Valid Drivers License
SUPERVISORY RESPONSIBILITIES:
- Will supervise the Floating Maintenance Technicians in assigned territories.
TRAVEL REQUIREMENTS:
- Up to 75%
- Must be able to travel to multiple property locations throughout the assigned territory on a regular basis
- Must be able to travel to offsite locations as needed for meetings, training, etc…
WORKING CONDITIONS:
- Ability to operate in an open work area with moderate everyday noise.
- Ability to work from multiple locations.
- Ability to perform other duties as required.
PHYSICAL DEMANDS:
- Ability to frequently, and sometimes for long periods of time, sit, stand, climb and descend stairs, walk, extend arms and hands forward and overhead, using fingers to grasp, and carry.
- The ability to frequently lift, carry, push or pull 25 to 50 lbs. in a correct and safe manner.
- Physically able to climb numerous flights of stairs daily.
- Stooping: Frequently bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back muscles.
- Kneeling: Frequently bending legs at knees to come to rest on knee or knees.
- Crouching: Frequently bending body downward and forward by bending legs and spine.
- Reaching: Frequently extending hand(s) and arm(s) in any direction.
- Handling: Frequently seizing, holding, grasping, turning, or otherwise working with hands.
The statements above are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. TAM Residential reserves the right to assign or reassign duties as needed to meet business needs.
MOTOR VEHICLE RECORD (MVR) REQUIREMENT:
- Must maintain a valid driver’s license, acceptable Motor Vehicle Record (MVR), and current auto insurance when operating a vehicle or motorized equipment for company business. Employment in this role is contingent upon meeting company driving standards.
BENEFITS:
- Associates who are regularly scheduled for and work 30 hours or more per week are eligible for company-sponsored benefits the 1st day of the month, following completion of 30 continuous days of employment. Benefits offered include medical, dental and vision coverage, as well as 401K and life insurance. Regular, full-time associates are eligible to accrue paid time off (PTO) and holiday pay.
TAM is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
