CUSTOMER ACCOUNTS ADVISOR
Basic Function
Assisting the Customer Accounts Department in lease agreement renewal.
Reporting
Reports directly to the Customer Accounts Manager
Primary Responsibilities
- The Acquisition and Maintenance of Customers
- Direct immediate contact with customers who have not renewed their Lease agreement(s)
- Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
- Clean and certify merchandise in the Certification Zone for all items personally returned
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily
- Document all customer promises and update customer information in the store computer system
- Assist with merchandise returns and customer deliveries as directed by GM
- Perform responsibilities of the Customer Accounts Manager when directed
- Other tasks as assigned by management
- Safely operates company vehicle
- Load, secure and protect product in company vehicle
- Maintain updated customer information
Position requires
- Position routinely requires lifting, loading, and “dollying” merchandise 50-300 pounds
- Good communication and interpersonal relationship skills
- Strong telephone etiquette
- Good organizational skills
- Neatly groomed appearance
- Good driving skills
- Willing to work in a Drug-Free environment
Pre-employment
Satisfactory MVR (driving record), D.O.T. physical and drug screen, criminal background investigation with job performance reference check and required testing.
Dress code
Male: Aaron’s approved logo shirt and khaki or denim type work pants and Aaron’s nametag.
Shoes and socks that are appropriate for business casual dress; in good repair, clean and polished if applicable.
Female: Aaron’s approved logo shirt with slacks, capris, or pants and Aaron’s nametag. Dress or skirt required if not in Aaron’s apparel. Sandals with a heel are permitted; no beach style flip-flops or flat soled thong sandals.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Vision insurance
Ability to commute/relocate:
- Farmington, NM 87401: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Excel: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
