ROLE AND RESPONSIBILITIES: The Customer Service Representative supports sales staff in maintaining and cultivating relationships, processing quotes and orders, and ensuring sales information is entered into the ERP/CRM systems timely and accurately.
The essential duties and responsibilities include, but are not limited to:
- Maintain active communications with customers and co-workers regarding sales opportunities and status reports. Document communications within CRM.
- Ensure project quotes or proposals are processed within the CRM in a timely manner while being professional, accurate and meeting customer specifications.
- Verify customer-approved quotes are signed are accompanied with company terms and conditions.
- Verify orders are processed timely and accurately within the ERP system.
- Understanding and being familiar with fabricated ductile iron and pump product components, coatings, specifications, and industry standards.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Minimum 2 years of sales experience and willingness to learn and receive instruction.
- Minimum Associate’s degree, Bachelor’s degree preferred.
PREFERRED SKILLS
- Familiarity of Microsoft Office products (Word, Excel, PowerPoint, Outlook).
- Familiarity with ERP Software.
- Strong customer service skills.
- Strong communication skills with internal/external customers.
- Strong attention to detail.
- Strong problem-solving skills.
- Strong organizational skills.
- Punctual, reliable, and cooperative with others.
ADDITIONAL NOTES
- Pre-employment drug testing shall be required.
- All applicants shall be authorized to work in the U.S.
COMPENSATION AND BENEFITS
- After 30 days of employment, employee is eligible for company benefits including medical, dental, vision, sick pay, vacation accruals, and 401(k). Sick pay and vacation accrual begin once employed.
