This position assists users with computer-related issues/problems. Level 1 skill level is basic computer desktop support done by a computer technician in training with little or no experience; they generally cannot work independently and require close instruction while gaining experience.
Answer phone and email to investigate and respond to user questions and problems encountered with hardware/software. Analyze and correct problems. Assist users in the use of software, hardware, and network systems. Provide PC software and hardware support services to users.
Maintain software and hardware inventory for supported users.
Install, configure and maintain workstation computers and other related hardware components, network cards and software.
Document system procedures and may train other personnel in the department to function as a backup.
Arrange for return of defective parts and warranty service to manufacturer or supplies.
Provide assistance to faculty in the delivery of video conferencing classes.
Other related duties as may be assigned.
MANDATORY: High school diploma or equivalent, plus specialized courses in computer electronics or related field, or related experience and training which demonstrates the knowledge, skills and abilities to perform the duties of the position. Broad knowledge of Microsoft operating systems, basic networking principles, and email client requirements; integrated office suites (e.g. Word, Excel); hardware installation, troubleshooting, and repair procedures; and software configurations. Experience repairing, replacing, or maintaining computers and network systems. Able to train technology users, and diagnose and resolve technology problems; communicate effectively verbally and in writing, establishing and maintaining open lines of communications with the user community.
PREFERRED: Possess A+ certification, Microsoft Certified Professional. Associate’s degree in Computer Science. Bilingual in English-Spanish.
PI285703027
