Serves customers by diagnosing, troubleshooting, and repairing devices while ensuring customer satisfaction
The unrelenting commitment to customer satisfaction shown by Fix N Fly has directly resulted in its current period of rapid nationwide growth. Fix N Fly has become the preeminent gadget repair company in the industry, largely due to its low price promise and industry-leading 90-day repair guarantee. Fix N Fly handles everything from iPhones, Samsungs , iPad and more.
Tasks and Responsibilities:
- Diagnose, troubleshoot and repair devices
- Provide recommendations for problem resolution
- Explain complex technical issues to customers in a non-technical, simple to understand the manner
- Provide repair and replacement estimates to customers
- Ensure that all repairs meet or exceed Fix N Fly quality standards
- Greet customers in a friendly manner and maintain a positive work environment
- Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
- Keep track of all devices and inventory while safeguarding all store stock
- Utilize the point of sale system to maintain an accurate record of customer information and real-time status of each repair
- Maintain the cleanliness and professional appearance of the store
BASIC QUALIFICATIONS
- Minimum 1 years of Experience as a Cell Phone/Computer Repair Technician
- Outstanding sales and/or customer service skills
- Excellent technical, problem-solving, and analytical skills
- Exceptional organizational skills
- Strong oral communication skills
- Work well in a team environment
- Ability to work flexible hours, including weekends and holidays
cell phone repair technician, ipad repair, mobile repair, apple, applecare, asurion, google
Job Types: Full-time, Part-time
Pay: $20.00 - $25.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
