Job Overview
We are looking for a dependable, organized, and detail-oriented team member who enjoys helping people, managing details, and supporting multiple departments in a fast-paced apparel and e-commerce environment. In this role, you will help manage the full customer experience while also supporting the daily operations of the business. This includes customer service, administrative tasks, inventory tracking, receiving, ordering, purchase orders, vendor communication, and coordination between our sales and production teams.
Responsibilities
- Respond to customer questions through email, phone, and our customer service platform
- Help customers with order status, product questions, sizing, returns, exchanges, and general inquiries
- Assist with day-to-day administrative tasks and internal organization
- Help manage inventory records, stock levels, and product availability
- Receive incoming inventory, supplies, blanks, and vendor shipments
- Check received items for accuracy against packing slips and purchase orders
- Create, update, and track purchase orders
- Communicate with vendors regarding order status, backorders, substitutions, and delivery timelines
- Work closely with the sales team to support customer and custom order needs
- Work closely with the production team to ensure materials and inventory are available for upcoming jobs
- Assist with resolving customer, inventory, and order discrepancies
- Support the team with special projects, events, and seasonal order volume as needed
- Multilingual proficiency with excellent command of English; bilingual skills are highly desirable
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with solid computer skills
- Data entry accuracy combined with analysis skills to interpret customer feedback or operational data
Join us in delivering top-tier service while supporting our operational excellence! Your enthusiasm and expertise will help us create memorable experiences for every customer we serve.
Pay: $20.00 - $22.00 per hour
Location:
- Indianapolis, IN 46241 (Preferred)
Ability to Commute:
- Indianapolis, IN 46241 (Required)
Work Location: In person
