The Senior Manager will serve as the primary liaison between hotel operations and clients hosting meetings, conferences, and events. Your work will directly influence the success of group business, guest satisfaction, and overall event execution, helping to drive repeat business and enhance the hotel’s reputation as a premier meetings destination.
HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE
- Collaborate closely with clients to understand their event objectives and translate them into detailed, executable plans.
- Serve as the point of contact from contract turnover through post-event follow-up, ensuring seamless coordination between departments.
- Conduct pre-convention meetings and walkthroughs, communicate event details with precision, and respond to last-minute requests with poise and professionalism.
- Support the sales team by contributing to the pre-event planning process and offering creative, on-brand solutions that elevate the guest experience.
- Proactively identify opportunities for operational improvement, upselling, and guest satisfaction enhancements.
- Build strong, lasting relationships with clients to encourage loyalty and future bookings.
Lead and mentor event management team members, setting performance standards and fostering a culture of service excellence and accountability.
Analyze post-event data and client feedback to identify trends, measure success, and implement continuous improvement initiatives.
- Oversee complex, high-profile events and VIP clients, ensuring flawless execution and elevated service delivery.
- Drive revenue optimization by identifying upsell opportunities, managing budgets, and collaborating with finance on forecasting and profitability.
- Champion cross-functional collaboration, ensuring seamless communication between sales, catering, operations, and external vendors.
KEY STRENGTHS FOR SUCCESS
- Detail-oriented mindset with exceptional organizational and multitasking abilities
- Strong interpersonal and communication skills, both written and verbal
- Calm under pressure and solution-oriented when addressing client needs
- Collaborative team player who thrives in a fast-paced, dynamic environment
- Ability to balance operational logistics with customer service excellence
PROFESSIONAL EXPERIENCE
- 4+ years of experience in convention services, catering, or event planning in a hotel or hospitality setting
- Proven experience managing multiple events and client accounts simultaneously
- Familiarity with event management software, hotel property management systems (PMS), and Microsoft Office Suite
ACADEMIC BACKGROUND
- Bachelor’s degree in Hospitality Management, Business, Communications, or related field preferred
- Equivalent combination of education and experience may be considered
Benefits
- Medical, dental, and vision (HSA available)
- Company-paid disability & life insurance
- Employee Assistance Program
- Supplemental benefits
- 401(k) with match
- Employee discounts
- Paid vacation & sick time
