This role is projected to be a 3-6 months contract-to-hire opportunity, with potential for full-time conversion based on performance, mutual fit, and business needs.
Location: This role requires working onsite in Calabasas, CA, three days per week
KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for an IT Support Tech - Tier 1/2: Windows / AD / PoS
Based out of Calabasas, CA, the IT Help Desk Technician provides 1st and 2nd tier technical support for our restaurant and bakery locations. Reporting to the Sr. Infrastructure Service Delivery Manager, you will work to ensure business-supporting systems are optimized.
You'll thrive in this position if you're a(n):
- Effective communicator: whether it's verbal or written, you present information in a clear, professional manner.
- Principled: when handling confidential information you understand that ethics, values and integrity are always the number one priority, even at the dinner table.
- Service oriented: you're a people person, systematic and trustworthy, who effortlessly provides exceptional support.
- An expert in your field: you seek to maintain a comprehensive and strategic knowledge base of the current technology landscape, particularly trends, developments and advancements.
- Team player: while you're a capable self-manager, you thrive when you're a part of a team; you enjoy collaborating and brainstorming with others.
- Skilled problem solver: you take action to find solutions by thinking outside the box and extend the application of your resources.
Here's more of what you'll get to do:
- 80% technical:
- Solve technical issues using existing knowledge of key technologies and methodical troubleshooting and facilitate repair through existing partners.
- Perform hands-on fixes, including installing and upgrading software, installing hardware, and configuring systems and applications.
- Perform hands-off fixes (via telephone and with/without remote management tools), including installing and upgrading software, installing hardware, and configuring systems and applications.
- Perform preventative maintenance, including checking and cleaning of workstations, laptops, printers and peripherals.
- Coordinate warranty repair with approved vendors/partners.
- Setup new user domain accounts, e-mail accounts/mailboxes, and group membership; image and configure new user workstations and laptops.
- Enter troubleshooting steps and instructions into the solutions database for future use.
- 20% documentation:
- Record, track, and document the problem-solving process for each request. Include all successful and unsuccessful decisions made
What we require:
- Some college and/or equivalent technical school and trainings
- 2+ years of experience on an IT Service/Help desk
- 2+ years of experience with Windows 7 & 10
- 2+ years of MS Office Tools experience and troubleshooting skills (e.g. Excel)
- 2+ years of experience with Active Directory and group policy
- Experience with basic networking principle
- Knowledge of basic computer hardware, including desktop PCs, laptops, networking equipment, wireless access points, printers, and Point of Sale terminals.
What we prefer:
- Experience with CRM tool (e.g. Ivante Service Manager, Heat)
- A+, Network +, HDI, MCSE training and designations
- Experience with Point of Sale and Restaurant Applications (e.g., PosiTouch, QSR)
- Experience with a systems lifecycle management tool (e.g., LANDesk)
- Knowledge of basic scripting, including PowerShell, VB Script, and DOS batch files
Compensation depends on experience but is typically $27-30/hr W2
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Vision insurance
Work Location: Hybrid remote in Agoura Hills, CA 91301
