QUALIFICATIONS
Education and Experience:
- Bachelor’s Degree (accredited school) with emphasis on business, technology or technology related field
Must have 5+ years experience and strong qualifications in the following
Technical Skills:
- Advanced knowledge of IT technologies and architectures
- Proficiency in mobile device management platforms and practices
- Expertise in audio-visual systems setup, configuration, and troubleshooting
- Strong understanding of IT security principles and practices
- Familiarity with call accounting systems and billing management
- Proficiency in creating technical documentation and end-user guides
Project Management:
- Experience in managing Mobile Services projects
- Ability to plan, coordinate, and implement IT projects
- Skills in transforming business objectives into technical deliverables
Professional Skills:
- Leadership abilities, including decision-making, delegation, and team motivation
- IT telephony consulting experience
- Ability to identify and implement alternative AV solutions
- Skill in connecting policy, projects, and operations
- Excellent problem-solving and analytical skills
- Strong communication skills, with the ability to articulate and resolve issues in a timely manner
- Experience providing VIP support to executives and field employees
Additional Qualities:
- Ability to work flexible hours, including on-call support during non-business hours
- Commitment to continuous learning and staying current with emerging technologies
- Adaptability to work in a fast-paced, evolving technology environment
- Strong attention to detail, especially in maintaining documentation and ensuring compliance
Certifications (desirable):
- Relevant certifications in IT support, mobile device management, or AV systems
Interdisciplinary skills
- Creative and innovative thinking
- Strong presentation & communication skills
- Strategic thinking
- Excellent negotiation skills
- Good conflict management skills
- Strong Customer Focus
- Problem-solving skills
- Emotional intelligence
- Strong organizational skills incl. time management and planning
- Attention to detail.
ADDITIONAL INFORMATION
Requires a comprehensive knowledge of wireless products and accessories, IOS, , Windows operating systems, and PC software setup for Microsoft Windows, Office suite, Intune, and other products as necessary.
Must have working knowledge of Wireless Industry standards and be able to apply such knowledge to troubleshoot wireless issues, effectively working with department staff in resolving problems.
Must be able to review requirements and implement IT topology, PC, network, and server configurations for cost effective solutions allowing trouble-free and efficient use of application software and corporate IT resources;
Must be proficient at problem identification,
Must be capable of dissecting complex problems and breaking it simplified, digestible pieces
Must be able to work flexible hours/work schedule
Work Holidays when required; Work weekends when required
Travel domestically and internationally when required
EEO Statement
Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.
