Job Summary
We are seeking an energetic and detail-oriented Help Desk Administrator to join our IT support team. In this vital role, you will deliver exceptional technical support to our staff by troubleshooting hardware and software issues, managing help desk systems, and ensuring smooth operation of our IT infrastructure. Your proactive approach will help maintain high levels of user satisfaction and operational efficiency across the organization.
Duties
- Provide responsive technical support to staff for hardware, software, network connectivity, and operating systems including Windows, macOS, and Linux.
- Manage help desk tickets efficiently using documenting issues clearly and tracking resolution progress.
- Troubleshoot computer networking problems such as TCP/IP configurations, DNS issues, VPN connectivity, firewall settings, LAN/WAN issues, and network administration tasks.
- Support Active Directory management including user account creation, permissions adjustments, GPO (Group Policy Object) configurations, and Active Directory troubleshooting.
- Assist with desktop support tasks such as equipment setup, hardware repairs, software installations, and computer management across various operating systems.
- Maintain IT infrastructure components including servers (Windows Server), network devices (Meraki), mobile devices, and other peripherals.
- Collaborate with team members to analyze issues quickly and implement effective solutions while maintaining excellent customer service standards.
Qualifications
- Proven experience in technical support roles with a strong understanding of help desk systems.
- Solid knowledge of Microsoft Office suite applications and Windows support environments.
- Experience with computer networking concepts including TCP/IP protocols, DNS management, VPNs, firewalls, LAN/WAN architecture.
- Familiarity with operating systems such as Windows (including Windows Server), macOS, and Linux.
- Ability to troubleshoot hardware components including computer hardware peripherals and mobile devices effectively.
- Strong communication skills with the ability to explain technical issues clearly to non-technical users.
- Analysis skills for diagnosing complex problems quickly and accurately while maintaining a customer-focused approach.
Join us to be part of a forward-thinking organization where your technical expertise will make a real impact! We value proactive problem-solvers who thrive in dynamic environments and are passionate about delivering outstanding IT support that keeps our operations running smoothly.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
