The Program Manager / Engagement Manager serves as the senior leader responsible for overall contract performance, strategic planning, workforce management, quality assurance, risk management, and Government engagement. The position oversees a multidisciplinary real estate services team that includes Portfolio and Asset Management, Customer Account Management, Data and Performance Analytics, Occupancy and Space Management, Real Estate Financial Analysis, and Amenity Services. The Program Manager ensures the successful integration of all functional areas, drives operational excellence, and delivers high-quality solutions that support Government real estate and workplace management objectives.
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Provide strategic leadership, direction, and day-to-day management for a multidisciplinary real estate services team consisting of Portfolio and Asset Management, Customer Account Management, Data Analytics, Occupancy and Space Management, Real Estate Financial Analysis, and Amenity Services functions.
- Ensure effective integration of all functional areas to support Government real estate objectives, operational performance, customer satisfaction, and portfolio optimization.
- Establish performance goals, monitor deliverables, and ensure all team activities align with contract requirements, service level agreements, and quality standards.
- Oversee portfolio planning, asset utilization strategies, real estate program execution, and facility optimization initiatives.
- Guide long-range portfolio planning and coordinate asset management activities to maximize operational efficiency and value.
- Direct customer account management activities and serve as the senior escalation point for Government stakeholders.
- Foster strong client relationships and ensure customer requirements are translated into actionable program objectives and deliverables.
- Lead the collection, analysis, and reporting of portfolio, occupancy, financial, and performance metrics.
- Ensure data-driven decision-making by reviewing key performance indicators, trends, forecasting models, and executive reporting products.
- Promote continuous improvement initiatives through performance monitoring and operational assessments.
- Oversee workplace planning, occupancy analysis, space utilization studies, and recommendations supporting efficient real estate operations.
- Ensure alignment between occupancy planning, customer requirements, and portfolio management objectives.
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10+ years of program, portfolio, or real estate management experience
- Experience supporting large or complex real estate organizations
- Federal sector real estate experience
- Oversight of contractor performance, staffing, quality control, risk management, and Government coordination
- Management of multidisciplinary teams
Since its establishment in 2000, TeleSolv Consulting has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks.
About TeleSolv:
Join the TeleSolv Team on our mission to provide quality and unparalleled service to our clients. We are a growing organization that provides a variety of professional and administrative services to public and private organizations with global operations. Rated in the top 1000 businesses in 2019 by Inc.com. Since its founding in 2000, TeleSolv has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks. TeleSolv offers excellent compensation, training, advancement opportunities, and exceptional benefits including PTO, sick leave, up to 11 paid federal holidays, medical, dental, vision, company paid life, short-term and long-term disability insurance, employee assistance program, and matching 401(k) plan.
Background Investigation:
This position requires that you obtain a background investigation. As part of this process, the government will perform a criminal, credit, tax, employment, and drug history background check. The government has varying tolerances, with mitigating circumstances, for issues in all of the categories. The government is essentially looking to confirm that you are generally in good financial standing, up to date on your tax filings, rehire eligible with your prior employers, and have adhered to any federal restrictions on illegal drug use, including marijuana, in addition to other checks related on your character and trust worthiness.
TeleSolv Consulting is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, pregnancy, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
