At Alchemy Beauty, we’re not looking for someone to simply keep things running.
We’re looking for someone who elevates everything.
This is a leadership role for someone who understands that exceptional client experiences and strong business performance go hand in hand—and takes ownership of both.
The Role
You will lead the day-to-day operations of the clinic while also being a visible, client-facing presence.
You are responsible for:
- Team performance and accountability
- Elevated client experience
- Front desk leadership and execution
- Lead conversion and follow-through
- Consistent, healthy revenue
This is a results-driven role. We value outcomes, not just effort.
What You’ll Own:
Operations & Team Leadership
- Oversee daily clinic flow and operations
- Lead team meetings and regular performance check-ins
- Track and manage KPIs (revenue, booking %, retention, RPH)
- Identify inefficiencies and solve them quickly
- Foster a culture of accountability, growth, and excellence
- Manage all staff schedules and time off
Front Desk Leadership (Client Experience + Conversion)
At Alchemy Beauty, the front desk sets the tone for the entire client journey.
You will:
Train and coach the team on:
- Phone and text conversion
- Lead handling with urgency and care
- Clear communication and follow-through
- Set and uphold response time standards
- Monitor call quality and client interactions
- Ensure every inquiry is tracked, followed up, and nurtured
No missed opportunities. No delayed responses. Every client matters.
Lead Conversion & Client Retention
You will actively improve:
- Inquiry → consultation booking rates
- Consultation → treatment conversion
You will build and refine systems for:
- Missed calls
- No-shows
- Past client reactivation
You’ll track performance, refine messaging, and continuously improve how we connect with and care for our clients.
Revenue Optimization (RPH)
- Monitor revenue per hour for each provider
- Optimize schedules for both productivity and client experience
- Coach team members who are underperforming
- Make thoughtful staffing decisions based on performance and demand
When performance dips, you step in and course-correct.
What Success Looks Like
- Consistent, sustainable revenue growth
- Full, well-balanced schedules with minimal gaps
- Strong conversion rates
- A confident, accountable, high-performing team
- Exceptional client experiences that lead to loyalty and trust
Who You Are:
You’ll thrive in this role if you:
- Have experience leading teams in a fast-paced, service-driven environment
- Understand and can manage key performance metrics
- Take ownership and solve problems proactively
- Communicate clearly and give direct, supportive feedback
- Think in systems, outcomes, and long-term growth—not just daily tasks
This Role Is Not For You If:
- You avoid accountability or difficult conversations
- You prefer a low-pressure or purely task-based role
- You wait for direction instead of taking initiative
- You focus on effort instead of measurable results
Schedule
Full-time
Includes peak business hours
How to Apply
Please submit:
- Your resume
- A short note: Why you’re a strong fit for this role
Pay: $25.00 - $35.00 per hour
Work Location: In person
