Our busy Otolaryngology [ENT] Practice is looking for a positive, customer-oriented, self-motivated individual to join our team as an Appointment Scheduler. Our Appointment Schedulers are a vital part in the daily operations of our company, ensuring that our patients receive the care they need from our caregiving team.
This position is located in our Livonia administration office, providing support to all of our 6 clinic locations with scheduling otolaryngology [ear, nose, throat] appointments. You will work in person until you are fully trained and then work remote from your home. A minimum of two years prior experience as a scheduler in a hospital or other health care setting is required.
If you are looking for professional growth, a positive work environment with team morale and camaraderie, this is the place for you!
Responsibilities:
- Schedule and coordinate appointments for patients
- Verify patient information and update records as necessary
- Answer phone calls and respond to inquiries in a professional and courteous manner
- Provide excellent customer service to patients and visitors
- Maintain confidentiality of patient information in compliance with HIPAA regulations
- Collaborate with medical staff to ensure smooth patient flow and efficient appointment scheduling
- Utilize medical office software, such as Athena and Epic, to manage patient appointments and records
Skills:
- 2 years of previous experience in medical appointment scheduling is required
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Excellent communication skills, both verbal and written
- Proficient in using computer systems and software applications, including Microsoft and Google products
- Familiarity with medical terminology and ENT [ear nose, throat] procedures is a plus
- Ability to work well in a team environment and collaborate with colleagues
- Detail-oriented with a high level of accuracy in data entry and record keeping
- Knowledge of patient service principles and practices
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Bereavement leave
- Dental insurance
- Free parking
- Health insurance
- Life insurance
- On-the-job training
- Paid jury duty
- Paid sick time
- Paid time off
- Retirement plan
- Vision insurance
Medical Specialty:
- Medical-Surgical
- Otolaryngology
- Sleep Medicine
- Surgery
Experience:
- Medical Appointment Scheduling: 1 year (Required)
- Medical Call Center: 1 year (Required)
Work Location: Hybrid remote in Livonia, MI 48152
