Overview:
20-37.5 hours per week OVERNIGHT - this is a 24/7 facility
Starting Pay: $25.46 - $26.73 / hour (DOE)
COMPETITIVE BENEFITS INCLUDING:
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Generous PTO: Paid Sick Time, Paid Vacation
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Medical, Dental, Vision coverage available the first of the month after hire date
- Basic Life/AD&D and Long-Term Disability
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Health Savings Account and Flexible Spending Account
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403(b) Retirement Plan and Employer Contribution Pension Plan
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2% Annual Longevity Increase
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Employee Assistance Program
Compensation is set by agreed to language in the Collective Bargaining Agreement between CCSNW & SEIU 1199NW and determined based on experience.
Responsibilities:
POSITION DESCRIPTION:
The Overnight Resident Coordinator is responsible for being at the front desk of the Francis Place Apartments, a 42-unit affordable housing program that employs the Housing First model for chronically homeless and disabled single adults in furnished studio apartments with a secured and monitored front door entry. This position fills the need to have 24-hour monitoring staff on-site to assist staff, residents, guests and visitors. While on shift at the front desk, the Resident Coordinator’s primary focus is to provide on-site monitoring, program enforcement and assistance for staff, residents, guests and visitors.
Major Duties & Responsibilities:
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Staff the front desk to include answering the phone, authorizing access to clients and guests, and monitor the security of the building. Enforce CCS policies with residents, guests, and visitors.
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Conduct routine safety checks of all entry and exit points, ensuring emergency exits are properly used and secure.
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Ensure upkeep of all common areas by monitoring and addressing issues. Report issues related to appliances, plumbing, heating, or electrical systems to appropriate personnel.
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Monitor behavior, enforce facility rules, and maintain detailed documentation:
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Log all visitors.
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Record significant events in a professional and timely manner.
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Model respectful, supportive interactions with residents.
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Maintain a welcoming, supportive, and safe environment.
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Provide residents with information about on-site and public services.
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Report CCS program violations to the Program Supervisor and/or Community
- Respond appropriately to facility or resident-related emergencies.
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Accept and distribute messages and packages.
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Support case management team by reminding residents of scheduled appointments. Reinforce resident responsibility in maintaining cleanliness in shared spaces.
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Perform routine cleaning and sanitizing as indicated on the cleaning tasks list.
- Conduct routine walkthroughs throughout the facility.
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Provide residents services and information
Qualifications:
Minimum Qualifications:
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High School Diploma or GED.
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Ability to pass required background checks.
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Ability to work effectively with individuals displaying a wide range of behaviors.
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Cultural competency and ability to work with diverse populations.
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Ability to make sound, independent decisions without direct supervision.
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Proven reliability and dependability in work history.
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Flexibility to ensure adequate shift coverage.
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Commitment to a team-oriented, respectful workplace.
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Alignment with the mission and values of Catholic Community Services and Catholic Housing Services.
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Ability to work effectively in multicultural environments and deliver culturally competent services.
