SUMMARY
The Car Wash Sales Specialist is responsible for driving sales and membership growth by delivering an exceptional customer experience, educating customers on wash packages and membership options, and recommending solutions that best meet their needs. This role serves as a key customer facing representatives of the business and is expected to build positive customer relationships, create a welcoming sales environment, and support efficient daily operations. The ideal candidate is energetic, service-minded, and results driven, with a passion for achieving sales goals, promoting customer loyalty, and contributing to the overall success of the facility.
RESPONSIBILTIES BY COMPETENCY:
(bolded text denotes an essential function of the position)
Business Results Orientation
- Maintain a clean, safe, and organized work environment, ensuring compliance with company safety standards, operational procedures, and equipment care expectations.
- Adhere to established work schedules and demonstrate reliability through consistent, punctual attendance.
- Maintain regular attendance and support operational consistency by meeting all company attendance and scheduling expectations.
- Accurately record hours worked and complete all required operational, sales, and administrative documentation in company systems.
- Drive revenue growth by actively promoting wash packages, memberships, and current promotional offerings, while delivering a high level of customer engagement and service.
- Identify and communicate opportunities to improve site operations, facility appearance, workflow efficiency, and the overall customer experience.
- Achieve established monthly sales and performance goals, with a focus on both new membership growth and customer retention.
- Support the overall success of the operation by performing additional duties and responsibilities as assigned.
Communication
- Communicate effectively with customers, team members, and leadership, maintaining a professional, positive, and solution-oriented approach in all interactions.
- Escalate customer concerns, safety incidents, accidents, policy violations, and operational issues to management in a timely manner to minimize business disruption and support prompt resolution.
- Deliver a high level of customer service by actively listening, addressing concerns professionally, and providing thoughtful, effective solutions to customer questions and feedback.
- Immediately report customer injuries, property damage, or other incidents to management in accordance with company procedures.
- Partner collaboratively with team members and leadership to ensure efficient day-to-day operations and positive customer experience.
- Maintain a professional appearance, positive attitude, and strong customer focus, particularly during high volume or fast-paced operating periods.
Customer Service Orientation
- Deliver a welcoming, professional, and timely customer experience by greeting each customer promptly and setting a positive tone for their visit.
- Create a strong customer experience from arrival to departure by thanking customers for their business and encouraging repeat visits.
- Provide exceptional customer service through personalized support, positive interactions, and a proactive approach to meeting customer needs.
- Educate customers on wash packages, memberships, promotions, and available services, helping them select options that best align with their needs and preferences.
- Apply strong attention to detail to recommend appropriate wash solutions, identify service or wash quality concerns, and enhance the overall customer experience.
- Build and maintain positive customer relationships, foster loyalty and engagement by recognizing returning customers and delivering a personalized experience whenever possible.
- Address customer concerns, questions, and feedback professionally, with a focus on service recovery, problem resolution, and overall customer satisfaction.
- Execute company customer service programs, service standards, and membership initiatives to support consistently high-quality customer experience.
Developing Talent
- Complete all required training, certifications, and development programs to maintain role of readiness, operational knowledge, and compliance with company standards.
- Demonstrate a commitment to continuous improvement by seeking opportunities to enhance individual performance and contribute to the overall success of the facility.
- Maintain a positive, professional, and coachable approach, with a willingness to learn, adapt, and apply feedback effectively.
- Foster a team-oriented environment by collaborating with others, demonstrating accountability, and supporting shared operational goals.
Safety
- Adhere to all company safety policies, procedures, and established safe work practices, while promoting a culture of safety throughout daily operations.
- Complete all required safety training and maintain a working knowledge of safety expectations, operational procedures, and risk prevention practices applicable to the role.
- Proactively identify, address, and escalate safety concerns or operational hazards in a timely manner to help maintain a safe environment for team members and customers.
- Communicate unsafe conditions, behaviors, incidents, or potential risks to supervisors or management promptly, and support corrective action efforts when appropriate.
- Report all work related injuries, accidents, and safety incidents immediately in accordance with company reporting procedures.
- Educate customers, particularly first-time guests, on loading, unloading, and wash safety procedures to help ensure a safe and positive wash experience.
- Cooperate with medical providers, company representatives, and return to work processes as applicable following a workplace injury or incident.
- Operate equipment, tools, and site systems responsibly and in accordance with established procedures to minimize preventable accidents, damage, and safety risks.
Technical Expertise
- Execute and oversee shift cleaning checklists during each shift, ensuring both interior and exterior areas of the facility are maintained to company cleanliness and presentation standards.
- Complete routine operational inspections and checklists to verify the proper functioning, cleanliness, and readiness of all car wash equipment and facility systems.
- Maintain a strong working knowledge of car wash operations, equipment, chemicals, and standard operating procedures to support safe and efficient site performance.
- Identify, document, and communicate equipment issues, damaged materials, or other questionable conditions to management in a timely manner to minimize operational disruption.
- Follow established procedures for vendor and delivery check in processes, ensuring accuracy, organization, and compliance with site expectations.
- Support safe and efficient traffic flow by assisting with vehicle staging, directing customers into the wash process, and helping maintain an orderly site environment.
SUPERVISORY RESPONSIBILITIES
Direct: None
Indirect: None
QUALIFICATIONS
(bolded font denotes an essential qualification of the position)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education: Required: High school diploma or equivalent.
Preferred: Some college coursework.
Experience: Previous customer service and some sales experience is preferred.
Language Skills: Ability to read, write, speak, and understand English in a manner
that is sufficient for effective communication with groups of managers, clients, customers and the public
Skills & Abilities:
(May be representative but not all-inclusive of those commonly associated with the position)
- Ability to perform routine duties involving the use of various procedures and applications to clearly prescribed standard practices.
- Make decisions and use good judgments to achieve performance goals and provide exceptional customer service.
Technology, Tools, and Equipment:
- Computer, Microsoft Office, Telephone
- Various grounds maintenance related tools
Certifications, Licensing, and/or Registrations:
PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
See:
Must be able to clean equipment and facility plus conduct minor troubleshooting and repairs
Stand/Walk:
Must be able to move around car wash
Sit:
Perform work at a desk or computer
Touch/Grasp/Feel
Must be able to handle cleaning equipment and supplies
Talk or Hear:
Must be able to communicate in person and on the telephone
Lifting: Up to 10 pounds:
Working Conditions:
Outside Facility Maintenance
Car Wash
DISCLAIMER
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Wallis Companies reserves the
right to make changes to job descriptions as needed with or without notice to affected employees. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws. This job description does not establish a contract for employment.
