About Pyrotecnico
For more than a century, Pyrotecnico has been engineering moments of celebration and wonder. We are the people and the pride behind world-class fireworks displays, breathtaking drone light shows, and the special effects that give live events their most electrifying moments.
Every great show is built by people who care deeply about every detail, every effect, and every moment. At Pyrotecnico, that's exactly who we are. If you thrive on big ideas and bold productions, you’ll feel right at home.
Position Summary / Objective
The Crew Operations Data Coordinator is responsible for the meticulous entry, maintenance, and auditing of technician schedules, training records, and workforce documentation. Reporting directly to the Crew Operations Manager, this role serves as the central data administrator and operational liaison between technicians, the Production department, and the Travel and Freight team. The ideal candidate must possess exceptional data entry accuracy, a high attention to detail, and strong communication skills to verify information directly with field technicians.
Role Responsibilities
The following duties represent the primary responsibilities of the role. This list is not exhaustive. The individual in this position will perform additional tasks as assigned, adhere to all provisions of the Employee Manual, and participate in company initiatives and projects.
Data Entry & Training Administration
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Log and update required training sessions for all technicians, ensuring dates, times, and venues are accurately reflected in the database.
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Systematically assign and track training requirements to individual technician profiles based on role, certification needs, and compliance obligations.
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Audit training attendance and follow up directly with personnel to input completion data by required deadlines.
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Maintain accurate, up-to-date records of all training completions, including dates, course names, and certifying bodies.
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Track and flag training expiration dates, initiating the recertification workflow with technicians.
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Compile and generate training compliance reports from the database for the Crew Operations Manager and leadership.
Labor Scheduling & Data Coordination
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Maintain the primary labor scheduling database with 100% accuracy and attention to detail.
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Input and update technician availability, blackout dates, and booked show data.
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Correspond with personnel to verify availability, logging pre-confirmations and final schedules for upcoming shows.
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Process schedule adjustments, verify crew data requirements, and update crew sizes in the system as directed.
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Extract and transmit accurate travel requirements data to the Travel & Freight Team.
Crew Management & Staffing
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Generate, format, and distribute show rate sheets to technicians.
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Audit and reconcile technician show hours and pay data at the completion of each show to ensure payroll accuracy.
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Upload, categorize, and maintain digital technician records regarding licenses, visas, travel documents, and training completions.
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Ensure all electronic files are current and standardized
After-Hours Support
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Provide on-call labor support for changes, cancellations, and no-shows.
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Escalate critical issues to the Crew Operations Manager as appropriate.
Work Environment
This job operates in an office and warehouse environment. This role routinely uses standard office equipment such as laptop computers, smartphones, office phones, and other standard office equipment. This role involves ongoing communication with internal employees and external contacts via phone, email, and any other professional means of communication necessary to complete the essential duties of the position.
Physical Demands
The person in this role must be able to remain in a stationary position 50% of the time and must move about occasionally inside the office to access file cabinets, office machinery, and to have routine contact with individuals in the office and/or warehouse.
Position Type / Expected Hours of Work
This is a full-time position. Hours of work are typically an 8-hour day in addition to a 1-hour unpaid lunch, generally following an 8am–5pm schedule. Extended hours, evening, and weekend work may be required during high-volume show periods. This position will require overtime at certain times of the year, and the Crew Operations Coordinator may also receive calls after hours regarding emergency labor needs. Calls taken after hours should be added to weekly hours worked.
Travel
This position requires minimal travel.
Compensation & Benefits
Salary Range: $65,000 – $75,000 per year.
The final salary offered will be commensurate with the candidate's skills, qualifications, education, and relevant professional experience.
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We also offer a comprehensive benefits package to eligible employees, which includes:
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Comprehensive health, dental, and vision insurance
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Paid time off and holidays
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Retirement plan with employer contribution
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Professional development opportunities
Required
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Strong organizational skills with the ability to manage multiple schedules, training requirements, and deadlines with a high level of accuracy.
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Excellent computer skills, including proficiency in the Google Workspace and Microsoft Office Suite; experience with NetSuite or similar systems preferred but not required.
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Ability to work independently with minimal supervision while collaborating effectively with technicians, department leaders, and support teams.
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Working knowledge of workforce coordination, training compliance, and technician credential tracking.
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Professional communication skills with a courteous phone and email demeanor when working with internal staff, technicians, vendors, and external partners.
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Strong problem-solving skills with the ability to respond quickly to scheduling conflicts, staffing changes, or training needs.
Preferred
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Bachelor's degree in a related field preferred; equivalent workplace experience acceptable.
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Experience supporting labor coordination, workforce scheduling, or training administration using both manual and automated systems; entertainment or live events industry experience highly preferred.
