Watchtower Security is the nation’s leading provider of fully managed video surveillance solutions designed exclusively for the multifamily housing industry. For over 20 years, we’ve partnered with property management groups across the country to help support their communities through innovative technology and exceptional service.
As a fast-growing organization, we foster a collaborative, high-energy environment where communication, accountability, and innovation are valued. We are looking for driven professionals who thrive in relationship-focused roles and want to make a measurable impact for both clients and communities.
We are seeking a highly motivated and client-focused Account Manager to join our growing team. This role operates on a consultative, book-of-business ownership model and is responsible for building long-term client relationships, driving customer engagement, and supporting retention and growth opportunities.
The Account Manager will oversee a portfolio of client accounts, serving as the primary point of contact throughout the customer lifecycle. This role plays a critical part in ensuring clients receive exceptional service, strategic guidance, and ongoing value from the Watchtower Security platform.
What You’ll Do
Client Relationship Management
- Manage and maintain a dedicated portfolio of client accounts
- Build strong consultative relationships with property management stakeholders
- Serve as the primary point of contact for client communication and support
- Conduct consistent outreach through phone, email, and virtual meetings
- Monitor account health and proactively address client concerns or risks
Client Lifecycle Management
- Support clients through onboarding, adoption, engagement, and renewal stages
- Coordinate with internal departments including installation, finance, and service teams
- Help ensure clients maximize the value of their Watchtower Security partnership
- Maintain organized account activity and follow-up within CRM systems
Retention & Growth
- Prepare and position accounts for successful renewals
- Identify opportunities for additional properties or expanded services
- Generate qualified warm leads for Sales teams
- Act as a trusted advisor by understanding client goals and uncovering unmet needs
Qualifications
Required Experience
2–3 years of experience in:
- Account Management
- Customer Success
- Sales
- Client Relations
- Or similar customer-facing roles
Preferred Background
Experience in one or more of the following industries is a plus:
- SaaS
- Security
- Property Management
- Service-based organizations
Skills & Competencies
- Strong written and verbal communication skills
- Ability to build rapport and maintain professional client relationships
- Highly organized with strong follow-through and attention to detail
- Self-motivated with a proactive, high-energy work ethic
- Experience using CRM systems and activity tracking tools
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Account management: 1 year (Required)
Ability to Commute:
- Maryland Heights, MO 63043 (Required)
Willingness to travel:
Work Location: In person
