Manage and coordinate workers' compensation claims from initial injury reporting through resolution. You'll be the liaison between employees, supervisors, insurance carriers, healthcare providers, and legal representatives - ensuring timely processing, regulatory compliance, and effective return-to-work programs.
This is a full time, in-office role based in Oak Ridge, TN.
What You'll Do:
- Receive, review, and process workers' compensation injury reports.
- Coordinate documentation and submit required forms to carriers and regulatory agencies.
- Monitor claim status and maintain accurate records in claims management systems.
- Communicate with parties on claim progress, medical treatment, and return-to-work options.
- Investigate workplace injuries with the claims team and gather supporting documentation.
- Coordinate with healthcare providers for medical reports and treatment updates.
- Support compliance with federal, state, and company WC regulations and policies.
- Help develop and administer return-to-work and modified-duty programs.
- Identify injury trends, recommend preventative measures, and prepare management reports.
- Support audits, legal proceedings, and insurance carrier inquiries as needed.
Education:
Associate's or Bachelor's in HR, Business Administration, Risk Management, or related field preferred.
Experience:
- 2-5 years in worker's compensation, claims administration, risk management, HR, or related field.
- Experience with insurance carriers, TPAs, or claims management systems preferred.
Skills that Set You Apart:
- Knowledge of WC laws, regulations, and claims processes.
- Strong organizational and recordkeeping skills.
- Excellent verbal and written communication.
- Manages multiple claims and deadlines at once.
- Proficient in MS office and claims software.
- Strong analytical and problem-solving skills
- Discreet with sensitive, confidential information.
- Customer-service-oriented with strong people skills.
