Harris County Precinct 4 seeks a Social Work Program Manager. This position is an integral part of the External Affairs Division. The successful candidate will work collaboratively to manage and support social workers and the social work internship programs within Precinct 4. Overseeing constituent short term case management, action plans, and crisis interventions, with a client centered holistic approach through a human centered design lens, while also growing the program to align to best practices and support the needs of the precinct.
Facilitate interns’ orientation, training sessions, and ongoing professional development opportunities
Ensure the program meets accreditation requirements and educational standards.
Coordinate the placement of social work interns in appropriate settings based on their interest and skills with the precincts needs.
Provide direct supervision and mentorship to social work interns, ensuring they receive appropriate guidance and support.
Address and resolve any conflicts of challenges that arise during the internship process.
Evaluate the effectiveness of the internship program through feedback from intern’s field supervisor and educational partners.
Coordination with academic institution’s needs, reports, recruitment fair needs, and evaluations in a timely manner.
Ensure the internship program provides a meaningful experience that aligns with educational objectives and the operational needs of the department.
Responsible for ensuring the program complies with county regulations and meets target outcomes.
Evaluating program effectiveness, making recommendations for improvement and executing those approved improvements.
Oversee Social Workers processing of constituent inquiries by phone, text, chat, email, or other mediums.
Manage Social Workers utilization of motivational interviewing, active listening, and a person-centered, trauma-informed approach to assess constituents’ needs, assist with problem-solving, and administer pre-screenings and eligibility assessments as applicable.
Ensure teams provide constituents with accurate, relevant appropriate information and referrals according to constituents identified needs.
Ensure teams assist constituents with the identification of underlying needs beyond the initial request.
Ensure team maintains accurate documentation of all constituents’ interactions (calls, texts, chat, etc.) according to operating policies and procedures and workflow processes.
Develop and maintain sound working knowledge of workflow processes and systems including call transfer protocols and familiarity with local, regional, and statewide resources, projects, and programs.
Work in compliance with key performance indicators, metrics, and quality assurance standards and ensure individual and team performance standards are met.
Assist with closing the loop with follow up communication, emails, letters, field visits, action plans, and surveys.
Responsible for ensuring operational coverage by team providing established approved schedules for each shift and filling in for social work team as needed.
Ensure team demonstrates inclusivity and objectivity in all interactions and a high standard of professionalism, including a commitment to protecting constituent privacy and confidentiality.
Attend internal and external stakeholder meetings, trainings, events, as assigned.
Assess and gain an understanding of regional community dynamics, needs, and issues by coordinating, building, and cultivating relationships with community members, agencies, and organizations.
Develop an understanding of policy priorities and communicate clearly regarding policy issues affecting the Precinct 4 community, while also looping in the appropriate internal stakeholder for a holistic service approach.
Build coalitions with a variety of stakeholders to grow relationships, expand partner bases, provide resources to constituents, and contribute to strategies that will resolve concerns.
Capture and utilize data in decision-making and constituent action planning as needed.
Utilize technology including the case management software system for documentation, resource building, collaboration, and reporting.
Work on special projects as assigned by direct supervisor or Social Services Director.
Adhere to all personnel and operating policies and procedures.
Perform other duties as assigned by the direct supervisor and Social Services Director.
Participate in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.
