Job Title: UX Researcher
Location: Pensacola, FL (on-site) and San Diego, CA or Vienna, VA
Type: Contract
Work Model: Hybrid – onsite and remote
Responsibilities
- Act in a consultative and advisory role to various levels and functions within the design and product teams to identify research topics and plan research initiatives for both generative and evaluative purposes
- Identify and analyze the user experience by evaluating/leading projects end to end; developing guides and screeners, moderate, analyze, synthesize, make recommendations regarding prioritization, and deliver results
- Lead the development and maintenance of experience and journey maps throughout life cycle of projects
- Perform the gathering, analyzing, developing and creating user stories that capture the user's needs
- Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys
- Communicate and present findings in compelling and creative ways; tailor research findings to suit the audience; influence organizational change and alignment
- Package insights into tools and assets for designers, product managers and product marketing managers to leverage (personas, design principles, scenarios, live workshops or brainstorms, etc.)
- Support project team members in transforming research findings and insights into innovative solutions to inform user and business problems and deliver measurable outcomes
- Create artifacts, educational tools, experiences and processes that help build and evangelize UX Research within the organization
- Collaborate with business partners, stakeholders, and cross-functional teams to champion a user-centric approach to products and services based on findings and feedback
- Serve as liaison regarding research findings and their relation to channel services
- Utilize established strategies and tools to achieve and enhance value for users efficiently and effectively
- Perform moderately complex analysis to quantify the benefit and value of potential features/enhancements for justification and prioritization
- Lead user experience initiatives across work streams
- Perform other duties as assigned
Requirements
- Experience in user experience/market/consumer research, project management, and analysis supporting strategic planning initiatives
- Proficient in multiple research methodologies, including usability studies, ethnography, interviews, journey-mapping, surveys, and user testing techniques
- Ability to manage multiple projects with minimal supervision
- Experience using third-party UX research platforms for participant recruitment and studies
- Knowledge of quantitative market research methods and statistical concepts
- Ability to create research deliverables (frameworks, videos, toplines, etc.)
- Working knowledge of financial industry trends, products, and services
- Excellent communication skills for engaging stakeholders at all levels, building rapport, and conveying insights effectively
- Experience with Agile methodologies (Scrum, XP, Lean, etc.)
- Strong analytical, problem-solving, and negotiation skills
- Proficiency in word processing, spreadsheets, presentation tools, and databases
- Strong organizational and planning skills
- Preferred: Background in tech, product development, or design, experience with design thinking, Master’s Degree in Human Factors, Social Science, Psychology, or related fields
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Ref: #851-Rockville-S1
