The Support Services Program Manager is responsible for coordinating non-clinical support operations such as EVS, Patient Transport, Laundry Distribution, Retail Operations, Food & Nutrition Services, and vendor management. This role ensures services are delivered efficiently, meet quality standards, and align with organizational policies and budget requirements.
- Manage service contracts, purchase orders, and invoices in compliance with procurement policies
- Review, code, and reconcile invoices to ensure accuracy and proper cost center allocation
- Track and monitor departmental budgets, expenses, and accruals; identify variances and provide analysis
- Support financial close processes, including reporting and expense forecasting
- Ensure compliance with internal financial controls, auditing standards, and organizational policies
- Assist with internal and external audits by preparing documentation, reports, and supporting materials
- Monitor vendor performance and ensure service level agreements (SLAs) are met
- Conduct routine inspections to ensure cleanliness, safety, and regulatory compliance
- Identify process improvements to increase efficiency and reduce costs
- Maintain documentation, reports, and compliance records
- Assist with onboarding and coordination of new service providers or transitions
- Partner with finance and procurement teams to optimize contract value and cost efficiency
- Track contract spend against approved budgets and flag overages or discrepancies
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High School Diploma/GED required
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Bachelor’s Degree preferred.
