Get to know East Penn!:
East Penn is a stable, essential employer, and has been voted one of the Best Places to Work in PA for 20 years!
At East Penn, our employees are our culture; our employees will always be the heart of the company. We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone. We want our employees to have long-term careers, and many do. More than 38% of our workforce has over a decade of service. Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.
EOE/VEVRAA
East Penn is an Equal Opportunity Employer. You will receive consideration for employment without regard to race, color, religion, age, sex, national origin, marital status, pregnancy, genetics, sexual orientation, gender identity or expression, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.
Overview:
The Customer Service Representative provides high‑quality support to customers, Sales Representatives, and internal departments by accurately processing orders, resolving inquiries, and ensuring customer satisfaction. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast‑paced environment. The representative will handle order entry, account updates, product information requests, shipping concerns, and various administrative tasks to support the Reserve Power & Deka Services department.
Responsibilities:
Prepare and accurately enter customer purchase orders.
Complete order changes, corrections, and revisions, including required supporting documents such as engineering requests or deviations.
Prepare and enter customer credits and charges.
Handle cabinet and rack orders as required.
Manage consignment accounts where applicable.
Respond to customer and Sales Representative inquiries regarding:
Technical questions
Product quotes
Freight quotes
Product information
Lead times
Order changes
Shipping concerns
Maintain a consistent, positive, and professional customer service image.
Communicate effectively via phone, email, and other channels.
Address production and shipping concerns by phone, email, or other methods, offering solutions to ensure customer satisfaction.
Resolve accounting‑related issues associated with customer accounts.
Coordinate with internal departments to ensure accurate and timely order fulfillment.
Maintain accurate records and documentation.
Utilize Microsoft Word, Excel, Outlook, and standard office equipment.
Perform additional duties as assigned by Management.
Qualifications:
Education Requirements
Previous customer service experience required.
Working knowledge of Microsoft Word, Excel, Outlook, and standard office equipment.
Battery product knowledge preferred but not required.
Strong written and verbal communication skills.
Excellent interpersonal skills with the ability to build positive relationships.
Strong organizational skills and the ability to multitask effectively.
High attention to detail and accuracy.
Strong problem‑solving and analysis skills.
Ability to maintain professionalism and a positive customer service image.
Ability to understand and use computer software, including internal systems and Microsoft Office applications.
East Penn Benefits:
East Penn offers excellent benefits:
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Competitive compensation
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Group insurance that includes medical, dental, vision, and prescription coverage
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401K savings plan
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Annual bonus
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9 paid holidays and 10 paid vacation days
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Employee assistance programs
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Fitness Discounts
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Promotional opportunities
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Safety Glasses, Safety Shoes, and Uniform provided or reimbursed by the company
