Overview
Join our established luxury optical practice where exceptional patient care, premium eyewear, and outstanding service are our top priorities. We are seeking an experienced Optical Manager or Assistant Manager who is passionate about luxury retail, sales excellence, and creating an exceptional customer experience.
If you are a motivated leader who thrives in a high-end environment and enjoys helping patients find the perfect eyewear, we'd love to meet you.
Responsibilities
- Lead and support the daily operations of the office, ensuring smooth workflow and exceptional customer service in a high-end boutique setting
- Deliver an exceptional luxury customer experience from start to finish
- Drive sales while achieving individual and team performance goals
- Train, mentor, and motivate team members
- Manage scheduling, inventory, merchandising, and daily workflow
- Evaluate office performance via KPIs
- Ensure smooth office operations and maintain high standards of professionalism
- Assist with frame styling, lens recommendations, and premium product sales
- Perform opening and closing procedures
- Lead team meetings
- Maintain a clean, organized, and welcoming office environment
- Work closely with doctors and staff to provide outstanding patient care
- Lead, motivate, and train staff on optical product knowledge, eyewear fittings, and customer engagement strategies
- Manage optical dispensing processes, including spectacle lens selection, eyewear fittings, and frame adjustments to meet client needs
- Maintain compliance with health regulation policies, HIPAA privacy standards, and clinical confidentiality policies during patient interactions
- Conduct laboratory quality control to ensure premium product delivery
- Utilize POS systems and EMR/EHR platforms to accurately process sales, medical records, billing, and inventory management
- Ensure adherence to state healthcare regulations and clinic protocols while providing personalized optical care for diverse patient populations
- Come up with marketing ideas and opportunities to further grow the office while working with our marketing department
Qualifications
- Proven retail management experience within an optical or healthcare environment with strong leadership skills
- Hands-on experience with spectacle lens dispensing, eyewear fittings, frame adjustments, and optical laboratory procedures
- Proven success in sales and customer service
- Strong leadership, communication, and organizational skills
- Experience with luxury eyewear brands
- ABO certification is a plus, but not required
- Bilingual candidates are encouraged to apply (second language is a plus)
- Excellent customer service skills with the ability to communicate clearly and professionally
- Ability to multi-task, and work in a sometimes fast-paced environment while maintaining excellent customer service
- Must be willing to work in a mall setting and hours (negotiable, flexible)
- Must be able to work weekends (both days preferred)
What We Offer
- Competitive pay, depending on experience
- Monthly performance bonus opportunities
- Annual performance bonus opportunities
- PTO, Health Benefits, Flexible schedule when needed
- Opportunity to work in a beautiful, high-end luxury optical environment
If you are an experienced optical professional who is passionate about leading a team, delivering exceptional customer service, and providing luxury eyewear solutions while maintaining the highest clinical standards, we'd love to hear from you. This is an opportunity to combine retail excellence with healthcare expertise in a sophisticated boutique environment where your leadership and dedication will make a meaningful impact on every patient's experience. We invite you to join our team and help redefine luxury optical care.
Pay: $85,000.00 - $100,000.00 per year
Benefits:
- Bereavement leave
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
