Job Summary
The Office Manager is responsible for overseeing the daily operations of the front office while supervising the Front Desk team to ensure exceptional customer service, efficient administrative processes, and a professional office environment. This position coordinates office operations, supports company departments, manages administrative staff, and serves as the primary point of contact for customers, tenants, vendors, and visitors.
Essential Duties & Responsibilities
- Supervise, train, schedule, and evaluate Front Desk personnel while ensuring outstanding customer service and compliance with company policies.
- Oversee daily front office operations, including reception, phones, emails, visitors, office organization, meeting coordination, and administrative support.
- Serve as the primary contact for customers, tenants, flight crews, vendors, and internal departments by coordinating requests and resolving customer concerns professionally.
- Manage office supplies, uniforms, administrative inventory, office equipment, and facility need to ensure a clean, organized, and fully operational workplace.
- Assist with invoices, purchase orders, administrative reporting, recordkeeping, vendor communications, and other office documentation.
- Maintain company records, administrative procedures, and office policies while ensuring confidentiality and compliance with company standards.
- Maintains office staff results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results.
- Oversee petty cash funds
- Support executive management by performing administrative duties and other assignments as needed.
Qualifications
- High school diploma or equivalent required; Associate's degree in Business Administration or related field preferred.
- Minimum of Five (5) years of office administration experience, including supervisory responsibilities.
- Strong customer service, leadership, organizational, and communication skills.
- Proficient in Microsoft Office and standard office software.
- Able to Pass Federal Background Check
Performance Expectations
- Deliver exceptional customer service and maintain a professional front office.
- Effectively supervise and support the administrative team.
- Maintain accurate records, office organization, and inventory.
- Ensure efficient office operations while supporting company goals and management initiatives.
Experience:
- Office management: 5 years (Preferred)
License/Certification:
- Drivers License (Preferred)
Work Location: In person
