Hello, thank you for your interest in this position. Before we dive into all of the details on the position I thought it would be nice to know a little bit more about the company and our environment.
Tacoma Creek Hospitality (TCH) was founded by Joe McCurdy (Founder and President) in 2018. TCH was built with the dream to exist to inspire and mentor our teammates into fulfilling careers and meaningful lives. Everything that we do at TCH is focused on developing our team’s integrity, skill and ability to serve others.
Before TCH was created Joe worked for a company that did just this. It changed his whole outlook on how business should be run and how a company should help create, guide and form the individual and help boost them up to their full potential. We believe that each individual on our team is the key to success and building as well as progressing each and every one of our own careers in the right direction.
Our personality
The following “values” aren’t moral imperatives, they describe our personality and how we work together. If you share these values, you’ll definitely enjoy working with us. If you don’t share these values, you’ll probably wonder why we’re so weird, and quickly look for another job. These values don’t describe a “good” person, they just describe the kind of person who will fit well with us. Our company embodies the values of our founder and team we’ve build:
Authentic - We speak truthfully, act with integrity, and show up as ourselves;
Reliable - We follow through and we consistently deliver on our promises;
Problem Solver - We approach challenges with creativity, resourcefulness, and grit;
Serving Heart - We lead with empathy, putting others’ needs ahead of our own;
No Drama - We keep it clean. No gossip, no office politics, just honest collaboration;
Curious - We notice details, we ask questions,we seek understanding, we never stop learning.
As for the role, the Production Manager (PM) is the captain of our laundry facility ship. They are responsible for every teammate, every client and every dollar that enters or leaves their department. They will have to deal with business owners and users, Tacoma Creek Hospitality’s President and other corporate staff on one hand, and their teammates and clients on the other, and effectively carry the important messages between those they lead and those they report to. This job requires thick skin, good organization, intelligence, an eagerness to speak up and advocate for their work and their team, and, most of all, world-class execution. They are encouraged to ask for help from anyone they work with but they can’t ever wait for someone else to solve a problem for them, they must doggedly work on the problem until it’s solved, using every resource at their disposal. They must make decisions and act in the best interests of the clients, their teammates and their employer at all times. It’s a balancing act and it’s very difficult.
Job Title: Production Manager (PM)
Reports to: Director of Operations
Summary:
Responsible for the day-to-day management of the Laundry Department and its staff, overseeing all laundry operations, production processes, and support functions across client accounts. Ensures high-quality service delivery, accurate documentation and tracking, and timely fulfillment of client and operational needs. This role leads and develops direct reports, establishes clear workflows and standards, and maintains strong communication internally and with clients. You will also be expected to be able to sell your department’s services and identify ways to increase revenue, balance client satisfaction, improve operational efficiency and profitability, and maintain safety while achieving long-term growth and financial goals as defined by your supervisor and company leadership.
Essential Job Responsibilities:
- Develop and direct operational plans for all laundry facility services
- Train, mentor and coach your team, ensuring accountability and discipline and rewarding successes
- Create strategies, plans, and forecasts in an effort to constantly improve the efficiency of your team
- Address and resolve conflict, maintain a high team morale and low turnover
- Effectively and appropriately delegate tasks and responsibilities to your team, constantly seeking ways to “delegate and elevate"
- Host site tours, building inspections, etc.
- Monitor efficiency and performance and initiate corrective action steps when needed
- Maintain good relationships with our clients, vendors and partners
- Secure new and repeat business through various efforts to increase your revenue each year
- Occasionally represent the company at tradeshows and other industry events
- Other duties as assigned by your supervisor.
Qualifications and Requirements:
- Five years related experience and/or training.
- Must be able to show legal right to work in the United States
- Must have valid MN drivers license and able to acquire MN DOT Medical certificate
- Excellent leadership and execution skills
- Strong self-motivation, communication and organizational skills
- Ability to exercise good judgment and discretion in performance of responsibilities
- Maintain strong record keeping and reporting processes, according to company policies
- Excellent relationship and team building, supervisory, listening and negotiating skills
- High level of curiosity and attention to detail
- Basic computer skills required – must be proficient Operating systems, Microsoft Excel, Word & PowerPoint.
The PM will report to the Director of Operations of Tacoma Creek Hospitality, from whom they will receive goals and direction, but they will be responsible for directing their own daily activities in the execution of their duties. Tacoma Creek Hospitality is counting on this candidate to be self-motivated, and to exercise diligence and sound judgment at all times.
As TCH continues to grow and take on different clients we are focusing on reliability, accuracy, and long-term customer partnerships. We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.
Pay: $45,000.00 - $73,000.00 per year
Benefits:
Work Location: In person
