We’re seeking a full-time Hospital Admissions Representative for our Surgery & Pain areas to work Mondays-Fridays from 5am-2pm. This role is essential in ensuring the smooth and efficient operation of patient admissions, providing exemplary customer service, and supporting the administrative functions within Kansas City Orthopaedic Institute (KCOI).
Key Responsibilities:
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Perform opening and closing duties to ensure the admissions area is ready for daily operations.
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Greet and register patients with professionalism and courtesy.
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Conduct pre-registration processes to streamline patient admissions.
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Schedule appointments accurately and efficiently.
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Verify insurance details to ensure coverage and minimize billing discrepancies.
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Collect and post copays and deductibles in accordance with billing policies.
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Track patient visits and authorizations to maintain accurate records.
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Prepare admissions paperwork to facilitate patient entry into the hospital system.
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Admit patients, ensuring all necessary documentation is completed and filed correctly.
Required Education:
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High School Diploma or GED
Required Experience:
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Minimum of 1 year of customer service experience, preferably in a healthcare setting
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At least 1 year of experience in the medical field is preferred
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Proficiency in computer skills with at least 1 year of experience preferred
Required Skills and Abilities:
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Strong interpersonal and communication skills for effectively greeting and registering patients
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Ability to perform pre-registration and schedule appointments efficiently
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Competence in verifying insurance and collecting/posting copays and deductibles
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Detail-oriented for tracking visits and authorizations accurately
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Proficient in preparing admissions paperwork and admitting patients
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Ability to perform opening and closing duties as required
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Excellent organizational skills to manage multiple tasks in a fast-paced environment
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Ability to work independently and as part of a team
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Strong problem-solving skills to address patient inquiries and issues
