Coordinator I - Fire Equipment Service
Scheduling & Routing Administrative Coordinator
Full-Time 40 hours per week
M-F, 8am-5pm
Job Responsibilities:
- Manage incoming / outgoing calls for Fire Equipment
- Scheduling of daily routes for assigned technicians and dispatch service calls
- Identify and assess customers’ needs to achieve satisfactory solutions
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods / tools
- Handle customer complaints, provide appropriate solutions, and alternatives
- Follow communication procedures, guidelines, and policies
- Additional tasks as needed to assist the department
- On-Call rotation option - once fully trained, can participate in on-call program for additional hours
Job Requirements:
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills required to work with customers, technicians, sales personnel, and managers
- Must be able to multi-task & have multiple priorities
- Computer Literate – Typing 40 wpm minimum. Accuracy is essential.
- Working knowledge of Microsoft Office products (Outlook, Word, and Excel primarily)
- Google Maps, ability to pull directions
- Scheduling history
- Strong Customer Service skills
- Consistent and dependable attendance
- Strong organizational skills
- Positive Attitude
- Knowledge of Chicagoland area
Other Qualifications:
- Physical requirements: ability to sit or stand for several hours at a time; move about the office with ease; ability to kneel, bend, squat, and balance; and lift or move up to 20-pounds
- Requires reliable sight, hearing, verbal communication and touch
- Must be committed to creating value in the service department
- Integrity that aligns with Fox Valley Fire & Safety’s company values
Education
- High School Diploma or Equivalent
Compensation & Benefits: Fox Valley Fire & Safety Co. offers competitive benefits, including comprehensive medical/dental/vision insurance available on day one of hire. Additional ancillary benefits such as AD&D, critical illness insurance, STD & LTD, employer-paid life insurance policy and 401k with company match. We are 100% employee owned - after one year of employment, employee is eligible for the company ESOP. This role offers a starting pay range of $22-$24 per hour, paid in biweekly installments based on experience.
#INDFVF
Required
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2 year(s): Customer Service
Preferred
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1 year(s): Dispatching
- 1 year(s): Scheduling
Preferred
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
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Dedicated: Devoted to a task or purpose with loyalty or integrity
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Team Player: Works well as a member of a group
Preferred
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Self-Starter: Inspired to perform without outside help
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Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
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Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
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Goal Completion: Inspired to perform well by the completion of tasks
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
